普利馬維拉飯店及會議中心(Primavera Hotel & Congress Centre)

Booked a SUPERIOR first class room. They only gave me a STANDARD first class room. First it was not a big issue for me but when they tried to make a fool out of me, telling me that it was the agents and trip.com‘s fault I wanted to clearly understand which category they put me in. After a lot of back and forth with the receptionist she finally answered my easy question that my room was not a superior room, but a standard first class room. However she still said the owner or Manager is not there and she couldn’t clarify the situation and so on and so forth. later trip.com also tried to help (who only have less then 10% of the negotiation power that *********** has, at least this is my feeling) but then they and the agent (trip.com is only the platform, there seemed to be another agent involved so be aware of that, it’s not like ***********) also tried to fool them. First the agent and they said I only had a standard first class room but as it was clear in the system that I had a superior room. Then agent and they just switched and said it was a superior room and I also had one, which was just not true. Superior rooms are facing the valley and not the street according to the hotels own website. My room was under the roof and you could not even reach or open the roof top windows, which were facing the street. Everybody can check themselves in googlemaps that the roof does not even have any windows in the roof facing the valley but only solar panels. That shows already that they are really try to change the facts and don’t take their responsibility. „After check with Hotel employee Petra Chalusova, the guest stayed in the Superior Double Room. The guest also booked a Superior Double Room. There is no problem this booking. The Hotel Confirmed the booking is arrnaged as Original“ This is so far the last message I got from trip.com, still struggling with the hotel. With all the information I provided above especially regarding the SUPERIOR rooms only facing the valley, you can see that they are just not telling the truth. In Czech republic it often happens that they just try to talk, discuss and discuss and just try to avoid to admit a mistake. Really annoying. Would be faster to admit a mistake and find a solution. That’s not their way 😀 Normally as the city is not so crowded as it is during the Pilsner Fest there are fortunately enough other hotels that you can choose. For me it was the last time in Primavera, just because they are not honest with their guests and even afterwards do not take responsibility for overbooking a hotel. I guess that was the actual reason: they had five rooms available when I booked (right before the Pilsner fest), which was certainly a mistake in the system. When I booked my room shortly afterwards all the others were gone. So they certainly just put me under the roof into a small little room instead of the one that I had officially booked. Check you systems and know how to handle them so you can avoid such situations. In the end they always blame the system provider although they just don’t know how to deal with their platform systems correctly.

這家酒店有兩個問題： 電梯旁邊有一個緊急出口，可通往其中一個停車場。 這扇門在整個住宿期間都是鎖著的。 我確信這顯然違反了捷克共和國的立法。 第二個問題是餐廳不允許狗進入 酒店管理層提供早餐和晚餐。 幾位客人帶著他們的四足朋友去吃飯，但沒有一隻狗 （其中一隻顯然是一隻鬥狗）嘴上綁著一個槍口。 這是完全不可接受的，可能會危及其他客人。

We selected this hotel on a recommendation and it was a great recommendation. Had to be in Letkov early one morning and no problem with proximity. But most of our time was spent in the historic district and it was a convenient bus ride away (bus stop just across the street from the hotel). The staff were very helpful; most fluent in English (all competent in it). They had good recommendations and helped as we got the lay of the land. The rooms were large and well appointed. Plenty of outlets to charge devices, comfortable beds, and very quiet at night.

距離市中心有點遠，但打車到中央車站還是大約10-15分鐘，所以這不是問題。房間寬敞，還有餐廳，菜單種類豐富，吃飯沒有問題。

非常方便的一家復古酒店。房間還不錯，有空調。餐廳區域超級復古，早餐的樣子很差，感覺像90年代的。但它靠近高速公路和購物中心。我會再次入住。

漂亮的陽台。靠近餐館。酒店餐廳的食物和工作人員都很棒。早餐是我在歐洲 8 家不同酒店吃過的最好的早餐。很高興有冰箱。電梯非常有幫助。

離公交車站很近，坐公交車去市區也不錯。 我不知道這是免費早餐，但對於免費早餐來說已經很棒了。 挺好的，就是床墊有點硬，下次願意再入住