普拉亞德爾卡曼Capilla de Nta Señora del Carmen附近住宿

這是一家非常不錯的小酒店,服務特別好。我們每次在Playa del Carmen都住在這裏。您在這裏感覺如此舒適,以至於您真的感覺像家一樣。這是我們第五次入住,我們住了8天。酒店地理位置優越,距離海灘步行5分鐘,距離拉昆塔大道兩個街區,那是卡門廣場的中心,到處都是餐館、酒吧和咖啡館,但儘管如此,酒店還是很安靜,環境也非常放鬆。而且這個地方在您考慮卡門廣場的價格時很便宜。我們強烈推薦它!

I would not recommend this hotel. There was no water supply in the room and electricity supply in the communal area (which means no lift) for our last night of stay. We have to carry our heavy luggage down the stairs at check out. Receptionist promised to refund the money for the last night, but our booking agent said the hotel is not reachable as they never reply to phone calls or emails, so our refund request is still on hold. The hotel committed to proceed with our refund immediately but obviously this is not the case. I am really disappointed with my stay.

真是太不可思議了 特殊位置,工作人員非常快和微笑。 美食是美食!

在他們訪問墨西哥時,我爲家人預訂了房間,在郵件中,他們要到凌晨3點才能入住。他們在另一個城鎮參加婚禮,因爲距離太遠,所以無法晚點入住。因爲已經是午夜,而且他們知道離酒店只有一個小時,所以他們多次打電話給酒店,因爲溫德姆說,如果您計劃晚入住,您可以直接與酒店進行特殊安排。沒有人回答!他們凌晨3點之前到那裏沒什麼大不了的。他們最終爆胎了,而且花了很長時間才得到幫助修復。再次,來自另一個國家的訪問。沒有人再回答前台。我直接打電話給溫德姆,他們試圖打來...沒有人回答。我的家人凌晨3:10到達那裏,被拒絕!再次,已經預訂了2間房間。他們經歷了很多,卡住了。預訂部說他們無法幫助我,只能在早上打電話直接與溫德姆客戶服務部聯繫。好的,但是我的家人呢?幸運的是他們找到了附近的一家隨機酒店,並剛剛入住。他們有一個年長的女士和他們一起有健康問題,不得不處理一個一開始甚至從12am-3am根本就沒有在前台回答過的人。甚至在溫德姆預訂時也沒有。我肯定這個地方很不錯,但我很生氣,因爲我去過遍地的旅館,知道可以住宿,我打算堅持住希爾頓酒店。

我們在Soho Playa住了5晚,超級舒適。房間很大,有你需要的一切,冰箱,空調,大浴室,一個小露台,他們超越一切,以確保你有一個偉大的住宿。我有一些要求,他們不僅提供了我需要的東西,而且超出了我的期望。我讀了很多評論,人們都在抱怨早餐,我不透露,它總比什麼都沒有好,你得到咖啡和麪包拿它或離開它,它包括在內,至少它是什麼東西。另外很方便,他們旁邊是一個果汁/沙拉/戳碗的地方,我們在那裏吃了幾次。位置真的很好,他們每兩天來打掃一次,對我們來說足夠好了。我真的想感謝加芙列拉,因爲她在我提出要求時超越了她,她在外出期間幫了我們很多忙。我唯一想說他們可以改善的是游泳池地區的公共露台,看起來它需要更多的維護,但它的目的是使用游泳池放鬆一點。

一家酒店從我預訂的網站上糾正了他們的錯誤。當我們到達時，他們告訴我們我們需要支付額外的稅費，不包括bkft。但是我們向他們展示了我們支付的行程。 Hotel（Guillermo）主動為我們解決了錯誤，這是一個很好的舉措！讓我們在美麗的旅途中享受更多。 餐廳服務員超級友善，並注重客人，這是我們一直期望的五星級服務。感謝Walter給我們帶來了美好的體驗。 也是今天早上協助我們將行李帶到樓下的那個人，Axel在服務中注重細節，認為我們的需要！！他應得的更多！ 感謝那些美好的經驗。您的同事使我們的旅行變得輕鬆而愉快！

我不知道爲什麼這家酒店的低評論。與我在大里維埃拉公主的度假村相比,我在這裏睡得更好。我帶父母來這裏住了一晚,在他們受歡迎的5街購物(這太貴了,比度假村商品貴)。我在網上預訂,系統建議大師套房,因爲我們有3人。令我驚訝的是....MASTER SUITE 實際上是3個房間!!!!我實際上下樓問他們是否犯了錯誤。我只支付了總共103美元!!!!!他們給了我們210房間 - 包括211和212!!!!?210- 2張大牀 211 - 沙發牀帶餐桌(想象一下像客廳) 212- 2張大牀 太乾淨了,牀單,枕頭和毯子都哦太舒服了。因爲我們只住了一晚,我無法評論其他設施,除了這是我在墨西哥登陸以來最好的睡眠。

這個酒店的地理位置簡直稱得上是人間天堂。房間：很優秀。人很獨特。這是我有史以來最棒的假期了。服務非常好。從前台，門迎客房，餐廳服務，設施（交通方面）海灘工作人員，每個人都讓我和我的家人感受到了獨一無二的到位服務。阿瑪迪斯，貝爾的服務和加布裏埃爾的運輸給了我們最獨特的經歷。我還會和我的家人在來這裏嗎？絕對會的！

We were incredibly disappointed with this hotel, it looks 5 star but the experience isn’t. We stayed July 2024. On check in, the whole process took over an hour because they had put our reservation down for August…not July. This was eventually resolved and we were given a ‘temporary’ room for a few hours. At this point we were understanding- these things happen and they offered a solution. The man on the check in was pleasant but incredibly slow. We stayed for 4 nights and there is no doubt the setting is wonderful and the rooms were lovely- however breakfast (included) was atrocious and lacking the basics. Bread but no butter or jam etc out, we had to ask every time and often more than one member of staff to eventually get it- often taking over 20 mins. One day there was no buffet at all but no one could explain why. You could order 2 out of the 3 remaining dishes on the menu but you were only allowed one per person. I had pancakes but then had the same fiasco that they came with no syrup and I had to ask 2 members of staff and wait 20 mins to eventually get it. On the Saturday night we stayed there, the hotel decided to throw a party until 2am…. Guests unfortunately were not invited or made aware so we were kept awake for several hours in our room. I went to reception to complain and was told a manager would speak with me in the morning..needless to say they didn’t. Reading between the lines, they host a lot of events for the local community (which is great) but the communication around it was poor and not acceptable for hotel guests. If they had invited hotel guests and offered a drink on the house or something along those lines it would make much more sense. The whole experience was completely bizarre and not worth the price they charged. I would expect this kind of service from a cheap local guesthouse, not a 5 star resort. The staff were not unpleasant at all but poorly organised and lacking basic communication.

The cooking class with Fernando and Margarita was very interesting. Today, I made Giacamole, and it was nice to have fun explaining about fruits and vegetables. It tastes good, and kids love it. It seems to be a good activity for families and travelers to suzumel.