普拉亞德爾卡曼BOSQUE REAL Park附近住宿

,,,,,,,,,,,,,,,,,, 很寬的房間和精緻的裝飾。 一個特別的屋頂

I would not recommend this hotel. There was no water supply in the room and electricity supply in the communal area (which means no lift) for our last night of stay. We have to carry our heavy luggage down the stairs at check out. Receptionist promised to refund the money for the last night, but our booking agent said the hotel is not reachable as they never reply to phone calls or emails, so our refund request is still on hold. The hotel committed to proceed with our refund immediately but obviously this is not the case. I am really disappointed with my stay.

這是一家非常不錯的小酒店,服務特別好。我們每次在Playa del Carmen都住在這裏。您在這裏感覺如此舒適,以至於您真的感覺像家一樣。這是我們第五次入住,我們住了8天。酒店地理位置優越,距離海灘步行5分鐘,距離拉昆塔大道兩個街區,那是卡門廣場的中心,到處都是餐館、酒吧和咖啡館,但儘管如此,酒店還是很安靜,環境也非常放鬆。而且這個地方在您考慮卡門廣場的價格時很便宜。我們強烈推薦它!

不能加牀，我預定的是大牀房，但是工作人員卻給我雙牀房，這一點我很不滿意，但是第二天他們才給我換成大牀房，房間乾淨，周邊方便。

酒店外觀還可以，早餐OK，但是不覺得是四星，三星差不多。而且超級潮濕，連浴室裏放的紙巾都是濕的，就是手摸着濕乎乎的感覺。整個房間一股潮味，聞着很不舒服。服務還是不錯的，洗手池堵了，打電話不到十分鐘就有人來修。

在他們訪問墨西哥時,我爲家人預訂了房間,在郵件中,他們要到凌晨3點才能入住。他們在另一個城鎮參加婚禮,因爲距離太遠,所以無法晚點入住。因爲已經是午夜,而且他們知道離酒店只有一個小時,所以他們多次打電話給酒店,因爲溫德姆說,如果您計劃晚入住,您可以直接與酒店進行特殊安排。沒有人回答!他們凌晨3點之前到那裏沒什麼大不了的。他們最終爆胎了,而且花了很長時間才得到幫助修復。再次,來自另一個國家的訪問。沒有人再回答前台。我直接打電話給溫德姆,他們試圖打來...沒有人回答。我的家人凌晨3:10到達那裏,被拒絕!再次,已經預訂了2間房間。他們經歷了很多,卡住了。預訂部說他們無法幫助我,只能在早上打電話直接與溫德姆客戶服務部聯繫。好的,但是我的家人呢?幸運的是他們找到了附近的一家隨機酒店,並剛剛入住。他們有一個年長的女士和他們一起有健康問題,不得不處理一個一開始甚至從12am-3am根本就沒有在前台回答過的人。甚至在溫德姆預訂時也沒有。我肯定這個地方很不錯,但我很生氣,因爲我去過遍地的旅館,知道可以住宿,我打算堅持住希爾頓酒店。

The cooking class with Fernando and Margarita was very interesting. Today, I made Giacamole, and it was nice to have fun explaining about fruits and vegetables. It tastes good, and kids love it. It seems to be a good activity for families and travelers to suzumel.

We were incredibly disappointed with this hotel, it looks 5 star but the experience isn’t. We stayed July 2024. On check in, the whole process took over an hour because they had put our reservation down for August…not July. This was eventually resolved and we were given a ‘temporary’ room for a few hours. At this point we were understanding- these things happen and they offered a solution. The man on the check in was pleasant but incredibly slow. We stayed for 4 nights and there is no doubt the setting is wonderful and the rooms were lovely- however breakfast (included) was atrocious and lacking the basics. Bread but no butter or jam etc out, we had to ask every time and often more than one member of staff to eventually get it- often taking over 20 mins. One day there was no buffet at all but no one could explain why. You could order 2 out of the 3 remaining dishes on the menu but you were only allowed one per person. I had pancakes but then had the same fiasco that they came with no syrup and I had to ask 2 members of staff and wait 20 mins to eventually get it. On the Saturday night we stayed there, the hotel decided to throw a party until 2am…. Guests unfortunately were not invited or made aware so we were kept awake for several hours in our room. I went to reception to complain and was told a manager would speak with me in the morning..needless to say they didn’t. Reading between the lines, they host a lot of events for the local community (which is great) but the communication around it was poor and not acceptable for hotel guests. If they had invited hotel guests and offered a drink on the house or something along those lines it would make much more sense. The whole experience was completely bizarre and not worth the price they charged. I would expect this kind of service from a cheap local guesthouse, not a 5 star resort. The staff were not unpleasant at all but poorly organised and lacking basic communication.