住宿方回覆: Dear 只想食玩訓Thank you very much for taking the time to share your experience with us!We apologize for any inconvenience during your stay. We would like to mention that we have faced some renovations recently to ensure the hotel meets the standards.Your feedback is crucial to us, and we are addressing these concerns to improve our facilities and services. We apologize once again for falling short of your expectations and hope to welcome you back for a significantly improved experience in the future.Best regards,The Barceló Coconut Island Team
Xiangshangziyou
海景兩臥室泳池別墅
入住於 2024 年 3 月
家庭出遊
2 則評論
10/10
超棒
發布於 2024 年 4 月 28 日
體驗感很好
住宿方回覆: Dear Xiang,Thank you very much for your review and we are happy to hear that you enjoyed your stay with us! Kind regards, Urs - General ManagerThe Barceló Coconut Island Team
訪客用戶
奢華套房
入住於 2024 年 11 月
好友出遊
7 則評論
10/10
超棒
發布於 2025 年 1 月 12 日
適合喜歡出海遊躺酒店的朋友,吃喝玩樂設施齊全,
住宿方回覆: Dear Guest,Thank you very much for your nice review and we are happy to learn that you enjoyed your stay with us!Kind regards,Urs Aebi - General Manager
訪客用戶
套房(帶露天按摩浴缸)
入住於 2024 年 11 月
好友出遊
3 則評論
8.0/10
很好
發布於 2025 年 1 月 21 日
設施:很好
衞生:很好
環境:很好
服務:好
住宿方回覆: Dear Guest User, thank you very much for your review and we are happy to hear that you enjoyed your stay with us!Kind regards,Urs Aebi - General Manager
訪客用戶
套房(帶露天按摩浴缸)
入住於 2023 年 6 月
家庭出遊
4 則評論
10/10
超棒
發布於 2023 年 7 月 29 日
很滿意,酒店的泳池也很乾凈,早餐也很豐富
住宿方回覆: 尊敬的顧客,感謝您選擇入住我們的度假酒店,並分享您的滿意體驗。我們非常高興您對我們的泳池乾淨整潔以及豐富的早餐表示滿意。我們致力於為每一位客人提供最佳的度假體驗,希望您在我們這裏度過了一個愉快和難忘的時光。如果您有任何進一步的反饋或需求,請隨時與我們聯繫。期待着您的再次光臨!最誠摯的問候,Mark and Team 🌞🏖️
Zilvdexiuxing
海景三臥室至尊泳池別墅
入住於 2024 年 12 月
商務出差
7 則評論
7.5/10
發布於 2025 年 2 月 1 日
還行,,還可以
住宿方回覆: Dear Zilvdexiuxing,Thank you very much for your kind review and feedback.Kind regards,Urs Aebi - General Manager
訪客用戶
海景奢華兩臥室泳池別墅
入住於 2023 年 3 月
家庭出遊
25 則評論
2.0/10
發布於 2023 年 4 月 12 日
衞生:浴缸很臟
環境:周圍都是工地和塵土
設施:泳池臟
服務:慢
住宿方回覆: Thank you for bringing these concerns to our attention. We apologize for the negative experience you had during your recent stay at our resort. We take all feedback seriously and are committed to addressing the issues you have raised.We are disappointed to hear that our service was slow during your stay, and we apologize for any inconvenience this may have caused. We will be reviewing our processes to ensure that we are providing efficient and prompt service to all of our guests.Once again, thank you for your feedback, and we hope that you will give us the opportunity to serve you better in the future. If there is anything else we can do to make it right, please do not hesitate to contact us directly.Mark and Team