富國島尊享度假飯店，雅高旗下飯店的評論

住宿方回覆: 親愛的Wai Yung小姐/先生：感謝您抽空分享您近期的入住體驗。我們很高興得知您喜歡我們別墅和海灘的自然美景，但我們也非常遺憾地得知，您的入住體驗在某些方面未能達到您的期望。對於您在前台、活動和自助餐過程中遇到的服務問題，我們深表歉意。您所描述的關於服務周到、服務項目清晰以及員工服務態度的問題，與我們努力提供的真誠待客之道相去甚遠。您的回饋已提交給相關團隊，以便立即審核並進行糾正培訓。對於餐飲限制和服務費造成的不便，我們深感抱歉。您的意見對我們改善溝通和整體賓客體驗至關重要。我們非常感謝您的坦誠回饋，並希望有機會再次贏得您的信任，為我們的賓客提供他們應得的無縫、真誠的服務。此致，富國島尊貴度假村管理團隊。

住宿方回覆: 親愛的先生/女士，我們尊貴的客人：非常感謝您分享您近期入住體驗的周到細緻的反饋。我們很高興得知您喜歡度假村的氛圍、壯麗的景色、私人無邊泳池以及我們團隊的周到服務。我們很高興聽到我們的應用程式和員工的快速回應幫助您獲得了更舒適難忘的住宿體驗。對於您在辦理入住時遇到的不便，我們深感抱歉。對於客人費用造成的混淆，請接受我們的歉意。您的意見非常重要，我們將與我們的團隊和分銷合作夥伴合作，確保在未來的預訂中更加清晰地溝通，避免此類情況再次影響我們客人的體驗。我們非常感謝您對我們設施和服務的認可，並希望在不久的將來再次歡迎您，享受更舒適、更輕鬆的住宿體驗。此致，富國島尊貴度假村管理團隊。

住宿方回覆: 尊敬的先生/女士，我們尊貴的客人：感謝您選擇我們的度假村慶祝您女兒的生日，並分享如此詳盡的回饋。我們很高興得知您喜歡寬敞的別墅、私人泳池以及我們團隊精心準備的生日佈置。同時，我們對您在入住期間遇到的困惑和不便深感抱歉。需要說明的是，我們的政策允許12歲以下的兒童與父母同住時免費入住。 13歲以上兒童需額外支付費用。對於未能以清晰一致的方式告知您這一情況，我們深感抱歉，我們將加強對團隊的培訓，以確保未來與賓客的互動更加順暢且尊重彼此。您的回饋對我們非常重要，請放心，我們會將其與團隊分享，以便立即改進。我們真誠地歡迎您和您的家人再次光臨，並為您提供完美而難忘的體驗。此致，富國島尊貴度假村管理團隊。

住宿方回覆: Dear Sir/Madam - Our Valued Guest,Thank you for sharing such a wonderful and detailed review of your stay with us. We are delighted to hear that you enjoyed the beauty of our resort, the friendly service of our team, and the convenience of our resort app and buggy service. It is also great to know you made the most of our complimentary activities and experienced both sunrise and sunset on our unique beaches.We are especially pleased that you appreciated the spacious villas, the variety at breakfast, and the Seafood Night with its fire dance performance. Your mention of Kiss of the Sea and Kissing Bridge will surely inspire other travelers as well.We truly look forward to welcoming you back for another memorable stay at Premier Village Phu Quoc.Warm regards,Premier Village Phu Quoc Management Team.

住宿方回覆: 尊敬的先生/女士，我們尊貴的客人，非常感謝您分享如此詳盡周到的點評。我們很高興得知您喜歡寬敞的別墅、私人泳池、寧靜的環境，以及專屬的海灘和各種活動。很高興聽到我們的管家團隊回覆迅速，我們的自助早餐給您留下瞭如此美好的印象。您的好評真的激勵了我們，我們很高興您擁有難忘的住宿體驗。我們期待再次歡迎您來到我們的度假村，享受一次輕鬆愜意的假期。此致，富國島尊貴度假村管理團隊。

住宿方回覆: Dear Ms. 斯文食家,Thank you for taking the time to share such a detailed review of your stay. We are delighted to know that you appreciated the warm hospitality of our team, the breakfast offerings, and the memorable experiences from our complimentary activities.At the same time, we truly regret that the rainy season impacted your enjoyment of the Rock Villa, particularly the infinity pool, water pressure, and the cancellation of your BBQ dinner. Please rest assured that your comments are very important to us and will be shared with the relevant teams to improve both facilities and communication about seasonal conditions.Your feedback helps us enhance the experience for all future guests, and we hope you may consider returning during the dry season, when the villa, pool, and resort facilities can be enjoyed to their fullest.Warm regards,Premier Village Phu Quoc Management Team.

住宿方回覆: Dear Our Value Guest,Thank you for your detailed and thoughtful review! We're so glad you enjoyed the peaceful hilltop setting, stunning views, and the privacy of our villas. It’s great to hear that you had fun with our complimentary activities and appreciated both the private and central pools.We’re also happy to know you enjoyed the Vietnamese beef noodles, croissants, and tropical fruits at breakfast. Your kind words about our service mean a lot to the team.And yes — our playful monkey neighbors do like to surprise guests now and then! Thank you for sharing the tip with future visitors.We hope to welcome you back for another relaxing getaway soon!Warm regards,Premier Village Phu Quoc Management Team.

住宿方回覆: Dear Our Valued Guest,Thank you so much for sharing such a detailed and heartfelt review of your recent stay with us!We are truly delighted to hear that you enjoyed your upgrade to our ON THE ROCK villa and found the villa spacious, clean, and perfect for quality family time. It’s especially rewarding to know that our property exceeded your expectations, and we’re thrilled to be the “blind box” surprise you were hoping for.Your kind words about our Heartist service team mean a lot to us—we always aim to create a warm and welcoming atmosphere for every guest. We're also glad to know you appreciated the in-room pool, our resort’s facilities, and the convenience of our buggy service and mobile app.It was a pleasure having you with us, and we’re already looking forward to welcoming your family back for another memorable stay—with hopefully more time to explore every corner of our resort.Warm regards,Premier Village Phu Quoc Management Team.

住宿方回覆: Dear Ms/Mr. 66Mama,Thank you for your wonderful review! We’re delighted to hear you enjoyed our excellent service, friendly smiles, and the beautiful, clean beach with plenty of activities to choose from. It’s great to know that you found your room spacious and comfortable, and we appreciate your understanding about the natural environment. We’re so glad you loved our food — especially the Wednesday BBQ seafood buffet and show, which is one of our favorite weekly highlights too! Your kind words mean a lot to our team, and we look forward to welcoming you back for more memorable moments.Warm regards,Premier Village Phu Quoc Management Team.

住宿方回覆: Dear Our Valued Guest,Thank you for your wonderful feedback and for choosing to stay with us during your trip to Phu Quoc Island!We’re thrilled to hear that you had such a positive experience with both Ctrip and our hotel. It’s great to know the room upgrade, beautiful views, delicious breakfast, and fun activities all contributed to a memorable stay. We’re also pleased that our Chinese-language support helped make your stay more comfortable.Your kind words truly mean a lot to our team. We hope to welcome you back soon for another unforgettable vacation — and hopefully, next time, you’ll want to stay even longer!Warm regards,Premier Village Phu Quoc Management Team.

住宿方回覆: Dear Our Valued Guest,Thank you so much for sharing your experience!We’re delighted to know that you enjoyed the peaceful surroundings and that the beachfront villa provided a safe and relaxing environment for your family. It's wonderful to hear that the calm sea and soft sand made it perfect for the children to play freely. We're also glad the service and fresh ingredients met your expectations.We truly look forward to welcoming you back for another memorable stay!Warm regards,Premier Village Phu Quoc Management Team.

住宿方回覆: Dear Sir/Madam - Our Valued Guest,Thank you very much for your kind feedback. We are delighted to know that you found our villas comfortable and clean, our team attentive, and that both the beach and swimming pool brought joy to your family. It’s wonderful to hear your children had so much fun, as creating happy family moments is our greatest reward. We truly look forward to welcoming you back to Phu Quoc for another memorable stay.Warm regards,Premier Village Phu Quoc Management Team.

住宿方回覆: Dear Ms. Sarekezi,Thank you very much for taking the time to share such a detailed and thoughtful review. We're truly glad to hear that you enjoyed the clean, well-maintained room with direct beach access, the peaceful ambiance, and the variety of delicious Korean dishes. We're also pleased that you found our resort to offer great value and be a good choice for families.That said, we sincerely regret to hear about your son's incident at the pool area. While we're relieved that the swelling subsided before your departure, we understand how concerning that must have been. Your feedback will be shared with our team to improve safety checks around the pool facilities and ensure all equipment is secure for guest use.We also appreciate your comments regarding the buggy wait time, hotel app usability, and Wi-Fi connectivity. These are areas we continue to improve, and your insights are incredibly helpful in guiding those enhancements.Thank you again for your honest and constructive feedback. We're grateful for your understanding and are glad to hear you would consider staying with us again. We look forward to welcoming you and your family back for an even better experience in the future.Warm regards,Premier Village Phu Quoc Management Team

住宿方回覆: Dear Sir/Madam - Our Valued Guest,Thank you so much for your wonderful feedback! We’re thrilled to hear you loved the scenery, the beach, your room, and especially the service from our team.It means a lot to us that you found great value and even recommended us to your friends—that’s the highest compliment we could receive. We can’t wait to welcome you back for another amazing stay!Warm regards,Premier Village Phu Quoc Management Team.