住宿方回覆: Dear Guest,thank you for sharing your experience. We are glad you found our location convenient. Our proximity to local attractions and amenities, such as the Chinese restaurant and parks you mentioned, is truly one of our strengths. We hope these amenities enhance your stay. We look forward to welcoming you back soon.RUBENDeskmanagerNH Amsterdam Zuid
住宿方回覆: Dear guest, Thank you for using the NH Amsterdam Zuid as accommodation during your visit to Amsterdam and the time and effort to provide us with your feedback. I am sorry that I did not answer your review before. I was facing some problems logging in.However, I am very happy that you enjoyed your stay. Hopefully we can welcome you again in the near future.With kind regards.Martijn OttenhoffNH Amsterdam Zuid
They did not link my stay to Platinum membership. Even though they have created new membership account without asking me.
As a platinum member they should upgrade my room to king size and offer al-least 2 drinks from the mini-bar and 1 water bottle every day.
No coffee machine
No water bottle
No mini bar
翻譯
住宿方回覆: Dear Tejendra,Thank you for sharing your experience from your recent stay in NH Amsterdam Zuid. All our guests, especially our Platinum members, should feel valued and cared for. It is concerning to hear that your account was not linked and a new account was made. We will take this up with the staff member concerned,We would like to inform you though that to take advantage of all the privileges from your platinum membership, the booking should be made directly through the nh website (or by the NH call centre). We will then prepare everything in advance. In this case the booking was made through Ctrip which means the benefits do not officially apply (although sometimes they are still given as a courtesy).We hope to have informed you sufficiently and look forward to an opportunity to serve you better in the future.Kind regards,RUBENDeskmanagerNH Amsterdam Zuid