美奈聖塔拉島海市蜃樓度假村的評論

住宿方回覆: 尊敬的客人，您好，感謝您選擇入住Centara Mirage並抽空分享您的寶貴意見。很高興聽到您喜歡我們豐富的設施，非常適合家庭和朋友們放鬆渡假，也很欣慰您對自助早餐的評價。然而，我們對於您在房間點餐時遇到的等待時間過長及餐點溫度不理想的情況深表歉意，相關部門已經收到您的反饋，將會進一步檢討並改善服務流程，以提升用餐體驗。此外，關於晚上外帶食物的規定，我們會加強向客人說明，以避免誤會和不便。感謝您的理解與支持，期待未來有機會再次為您服務，帶給您更好的體驗。誠摯問候，

住宿方回覆: 尊敬的貴賓：您好！非常感謝您選擇下榻本酒店，並抽出寶貴時間給予如此細緻而中肯的點評。我們很高興得知您對酒店房間的東南亞風格設計、寬敞的泳池及無邊泳池與海景的融合感到滿意，並在早餐、娛樂設施和晚間演出中收穫了愉快的體驗。尤其是您提到適合親子和大家庭出行，這對我們而言是極大的鼓勵。關於您反饋的服務問題，我們深表歉意。針對前台辦理入住效率不高、接待人員專業度不足以及大堂管理秩序不佳等情況，我們已將相關意見反饋至管理團隊，並將加強員工培訓與現場管理調度。此外，對於接駁車等候時間較長及排隊標識不清的問題，我們也會進行流程優化與標識完善，力求為每一位賓客提供更有序、高效的服務體驗。感謝您的理解與包容，您的意見對我們提升服務品質至關重要。我們非常期待在不久的將來能再次歡迎您的到來，併為您呈現更為完美的住宿體驗。順頌商祺！Centara Mirage Resort Mui Ne.

住宿方回覆: 尊敬的賓客：感謝您近期選擇入住 Centara Mirage Resort Mui Ne 度假村。希望您在度假村擁有美好的體驗。我們致力於提供最優質的服務，並很榮幸收到您的積極評價。這激勵着我們的員工不斷改進和提升服務質量。我們期待在不久的將來再次歡迎您光臨度假村，享受更多精彩體驗。祝您身體健康，心想事成！此致，Centara Mirage Resort Mui Ne 度假村。

住宿方回覆: Dear Ms/Mr. Hanqin, Thank you very much for taking time to share your feedback with a high rating.We are glad to hear that you and your family had a pleasant stay with us.May I take this opportunity to thank you again for staying with us and look forward to welcoming you back again for a more delightful experience.Sincerely yours,Guest Service Team

住宿方回覆: Dear Valued Guest,Thank you for taking the time to share your review with us. We sincerely appreciate your perfect ratings across all categories, which reflect your satisfaction with our surroundings, amenities, cleanliness, and service.We're delighted to know that you enjoyed the beautiful scenery during your stay. Your feedback is invaluable to us as we continuously strive to enhance our guests' experiences.It was our pleasure to host you, and we hope to welcome you back for another wonderful stay in the future.Warm regards,Anh NguyenAssistant Front Office Manager

住宿方回覆: Dear Tài Khoản Khách,Thank you very much for taking the time to share your detailed feedback. We are delighted to hear that you enjoyed the stunning views from your room, the spaciousness of the hotel, and the quiet café at the base of the tower. It’s great to know you appreciated the evening performances and the chance to explore the hotel’s panoramic views from the top floor.We sincerely apologize for the confusion regarding the ceiling fan switch and the communication issue with our front desk. Please rest assured that we are addressing the English proficiency of our staff to ensure that all our guests receive prompt and accurate assistance. Your feedback helps us to continuously improve.May I take this opportunity to thank you again for staying with us and look forward to welcoming you back for another delightful experience.Sincerely yours,Jason NguyenDuty Manager

住宿方回覆: Dear Tài Khoản Khách,Thank you very much for taking the time to share your feedback.We are thrilled to hear that you had a wonderful experience at our resort. We’re glad you enjoyed the peaceful environment, the spacious family villas, and the fresh air. It’s also great to know that our breakfast selection and live performances added to your overall experience.We sincerely appreciate your kind words about our staff. It’s wonderful to know that our front desk team was able to assist you in arranging your transport and ensuring everything went smoothly. Your compliments mean a lot to us.We hope to welcome you back soon for another memorable stay.Sincerely yours,Jason NguyenDuty Manager

住宿方回覆: Dear Valued Guest,Thank you sincerely for your kind words about our environment and the rich breakfast offered at our hotel. We are delighted to hear you enjoyed your experience and look forward to welcoming you back soon.Sincerely,Duyen NguyenActing Duty Manager

住宿方回覆: 親愛的 JiaoyanMushroom，非常感謝您精彩的回饋和完美的評分！我們很高興聽到您喜歡我們寬敞的度假村、一流的泳池以及前往附近景點（如白堤和蘭差美奈）的便利。我們也感謝您對我們新年前夕晚宴的正面評價，我們很高興得知它達到了您的期望。雖然我們沒有私人海灘，但我們很高興得知您能夠探索附近美麗的海灘，我們將繼續提升我們的服務，為客人提供絕佳的體驗。再次感謝您的美言，我們期待未來再次歡迎您回來，享受另一個難忘的住宿。此致，Jason Nguyen值班經理

住宿方回覆: Dear Valued Guest,Thank you for your wonderful review! We are delighted to hear that you enjoyed your stay and found the surroundings, amenities, cleanliness, and service to be excellent. It’s great to know that you appreciated the beautiful scenery, the evening performances, and the stunning sunset views that many guests love to capture.We are thrilled that you found the price reasonable and would recommend our resort to others visiting Mui Ne. We hope to welcome you back soon for another memorable experience.Warm regards,Anh NguyenAssistant Front Office Manager

住宿方回覆: Dear MeiriweiCyo,Thank you for your thoughtful feedback and for sharing your experience with us. We’re delighted to hear that your stay in Mui Ne was the highlight of your Vietnam trip and that you enjoyed the beautiful views, the kids’ water park, and our hotel’s facilities. It’s wonderful to know that our staff made a positive impression as well.We sincerely apologize for the inconvenience caused by the upselling attempts during check-in and the communication challenges. We will address this with our team to ensure a smoother and more welcoming check-in process for future guests.We also appreciate your comments about the breakfast experience and will review this to improve the variety and timeliness of the food offerings, as well as the overall atmosphere during peak times.Thank you again for your valuable insights. We hope to have the pleasure of welcoming you back for a more seamless and enjoyable stay.Sincerely yours,Jason NguyenDuty Manager

住宿方回覆: Dear Tài Khoản Khách,Thank you very much for taking the time to share your feedback and for the great rating. We are pleased to hear that you enjoyed the variety of pools and the rich breakfast options at our resort.We also appreciate your helpful tip regarding the main pool access and the shuttle service. Your feedback will assist us in improving our transportation services to provide a more convenient experience for our guests.Thank you again for choosing to stay with us, and we look forward to welcoming you back in the future.Sincerely yours,Jason NguyenDuty Manager

住宿方回覆: Dear Tài Khoản Khách,Thank you very much for taking the time to share such an amazing and detailed review with a 5/5 rating. We are thrilled to hear that your stay with us was the highlight of your trip to Vietnam and that you enjoyed all the activities, from the New Year's Eve celebration and fireworks to the wonderful kids' playground and lion dance performance.We are also pleased to know that our facilities, including the shuttle service and the overall environment, met your expectations and made your experience more enjoyable. Your kind words about the hospitality and atmosphere truly mean a lot to us.Once again, thank you for staying with us, and we look forward to welcoming you back next time. Hopefully, you'll be able to stay for two nights to enjoy everything we have to offer!Sincerely yours,Jason NguyenDuty Manager