Disgraceful customer service at this establishment! We had a July 2022 reservation that had to be cancelled due to contracting COVID. The hotel issued us a 495 Euro credit at that time with no expiration date. We just tried to rebook for June of 2024 and were told, on the phone, that the hotel is no longer honoring COVID credits. I explained that no expiration date was noted in the original credit and was told to follow up via email with the hotel . Sent multiple emails, all of which were ignored. They should be ashamed of themselves for handling this so poorly. There are plenty of beautiful places to stay in Kotor - do yourself a favor and don't patronize an establishment that operates so poorly.
翻譯