阿伯飯店及公寓的評論

住宿方回覆: Dear Valued Guest,Thank you for sharing your experience with us. We're delighted to hear that you appreciated our service standards, staff attitude, and facilities management — and that you found great value during your stay.However, we sincerely apologize for the inconvenience regarding the rooftop restaurant not offering food at the time of your visit. We understand how this affected your plans to enjoy a relaxing evening with friends. Your feedback is valuable, and we will review this with our team to ensure better communication and service availability moving forward.We truly hope to have the opportunity to welcome you again and provide you with an even better experience.Warm regards,Arbour Hotel and Residence Pattaya

住宿方回覆: 親愛的貴賓，非常感謝您寶貴的回饋。我們致力於確保每位賓客都能擁有難忘的入住體驗，我們很高興看到您留下了難忘的回憶。我已經與您分享了您的正面評價；他們很高興聽到這些，並期待很快再次歡迎您入住 Arbour Hotel and Residence。此致，Arbour Hotel and Residence 團隊

住宿方回覆: Dear Chen HaoThank you very much for your detailed feedback!We’re glad to hear you enjoyed the overall style of the hotel, the cleanliness, and especially the washing machine and rooftop swimming pool. Your compliments on our service staff’s attitude mean a lot to us.Regarding the door handle and toilet drainage, we truly appreciate you pointing these out — we’ll be sure to pass this to our maintenance team for improvement. Your observation about the location is spot on — we’re designed to be just tucked away enough for peace and quiet, but still accessible to key spots.We hope to welcome you back again soon for an even better experience! Best Regardshotel management

住宿方回覆: Dear Valued Guest,Thank you very much for taking the time to share your wonderful review and for recommending our hotel to others. We are truly delighted to hear that you had an enjoyable three-day stay with us.It brings us great joy to know that our doorman made a positive impression through his warm and attentive service. We will certainly pass on your kind words to him, as well as to the housekeeping staff on the 15th floor—especially the cleaning attendant—for their dedication to cleanliness and guest satisfaction.We are pleased that you enjoyed the exclusive city view room, the variety and taste of our breakfast offerings, and the relaxing atmosphere of our rooftop swimming pool. Your appreciation of the dining experience on the 23rd floor, along with our live music, means a lot to us.Your kind feedback is a great motivation for our entire team. We look forward to welcoming you back on your next visit to PattayaBest Regardshotel management

住宿方回覆: Dear Valued Guest, We would like to thank you for staying with Arbour Hotel & Residence Pattaya. It's grateful opportunity for us to be at your service this time and create a good experience for you. At Arbour, we strive to deliver the convenience and comfort with impressive service to our guests. We hope that we would have a future opportunity to welcome you back to our hotel again. Best regards, Hotel Management Team

住宿方回覆: 尊敬的賓客，非常感謝您抽出寶貴時間分享如此詳盡周到的入住體驗。我們很高興得知您對我們的服務感到滿意，並衷心感謝您對我們前台和服務人員的認可。您的讚美一定會傳達給我們的團隊，以鼓勵他們持續致力於提升賓客滿意度。我們很高興您喜歡我們的屋頂設施，包括游泳池、酒吧和休閒迷你沙灘區，以及自助餐和單點式的早餐體驗。我們很高興聽到飯店的位置、房間大小和客房設施（尤其是洗衣機）為您的入住體驗帶來了積極的提升。我們也感謝您就飯店靠近主要道路造成的噪音問題提出的寶貴意見。對於由此造成的不便，我們深表歉意，並感謝您的理解和意見，尤其是考慮到您感受到的整體價值。再次感謝您選擇入住我們酒店。我們非常重視您的回饋，並希望將來能再次歡迎您。誠摯的問候，

住宿方回覆: Dear Valued GuestsGreeting from Arbour Hotel and Residence PattayaOn behalf of Arbour Hotel and Residence Pattaya, we would like to say THANK YOU for staying with us. We trust that you had a great time with us as our goal is to always exceed our guests’ expectations whenever and wherever possible. To continuously improve ourselves, it is great to hear feedback from you about your stay and, in particular, of staff members, hotel location, facilities that make your experience a memorable one. It was truly a pleasure to have you as our guests and we look forward to welcoming you back to Arbour Hotel and Residence PattayaBest regards, Management Team

住宿方回覆: 尊敬的 Khun Yu Ping，感謝您在近期入住後抽出時間分享詳細的回饋。我們很遺憾聽到您在入住期間遇到的問題。請接受我們的歉意，並告知我們，我們已將您的回饋告知管理團隊，以便立即制定解決方案。芭達雅阿爾博爾公寓飯店 (Arbour Hotel and Residence Pattaya) 非常重視客人的滿意度。再次感謝您抽出時間提供回饋，我們期待在不久的將來再次歡迎您入住芭堤雅阿爾博爾公寓飯店 (Arbour Hotel and Residence Pattaya)。此致，管理團隊

住宿方回覆: Dear Valued Guest, We would like to thank you for staying with Arbour Hotel & Residence Pattaya. It's grateful opportunity for us to be at your service this time and create a good experience for you. At Arbour, we strive to deliver the convenience and comfort with impressive service to our guests. We hope that we would have a future opportunity to welcome you back to our hotel again. Best regards, Hotel Management Team

住宿方回覆: Dear Valued Guest, Thank you for taking the time to share detailed feedback following your recent stay. We regret to hear abour your issue while you stay with us. Please accept our apologies and kindly be informed that we have shared your feedback with our management team for immediate action plan. At Arbour Hotel and Residence Pattaya, we take guest’s satisfaction very seriously. Once again thank you for taking the time to provide us with your feedback and we look forward to welcoming you back to Arbour Hotel and Residence Pattaya in the very near future.Best regards,Management team

住宿方回覆: Dear Value GuestThank you for sharing your experience our hotel to other travelers. It’s a real pleasure to hear that you had a wonderful stay and enjoyed our hospitality. I wish you good health and happiness. I'm looking forward to having you again as a guest in our hotel. Best regardsHotel Manager

住宿方回覆: Dear Valued GuestsGreeting from Arbour Hotel and Residence PattayaOn behalf of Arbour Hotel and Residence Pattaya, we would like to say THANK YOU for staying with us. We trust that you had a great time with us as our goal is to always exceed our guests’ expectations whenever and wherever possible. To continuously improve ourselves, it is great to hear feedback from you about your stay and, in particular, of staff members, hotel location, facilities that make your experience a memorable one. It was truly a pleasure to have you as our guests and we look forward to welcoming you back to Arbour Hotel and Residence PattayaBest regards, Management Team

住宿方回覆: 尊敬的客人，感謝您分享您的回饋。我們很高興聽到您發現我們的設施很方便，包括室內洗衣機和屋頂游泳池。我們也感謝您對假期期間更安靜的氛圍的評價。然而，我們很遺憾外面的噪音影響了您的住宿，我們無法滿足您更換房間的要求。我們了解隔音效果對於一夜好眠的重要性，我們將審查此事，以了解如何在未來提高客人的舒適度。我們非常感謝您的回饋，並希望有機會歡迎您再次光臨，享受更愉快的體驗。誠摯的問候，

住宿方回覆: 親愛的客人，感謝您選擇入住我們酒店並如此詳細地分享您的入住體驗。我們很高興聽到，儘管您的預訂並非有意，但您發現我們的酒店具有成本效益並且令人驚訝。我們非常感謝您對我們位於中心位置的友好評價，該位置方便前往芭堤雅中心區、當地景點和前往曼谷的交通。很高興得知我們的位置為您的住宿帶來了積極的促進。我們也注意到您對夜間摩托車噪音的回饋，對於由此造成的不便，我們深表歉意。請放心，我們一直在努力提升賓客體驗，您的意見對我們非常有幫助。我們希望您下次造訪芭達雅時能再次光臨。誠摯的問候，飯店管理階層