帕薩迪納貝斯特韋斯特優質套房飯店(Best Western Plus Pasadena Inn Suites)

The staff are kind, but one is unkind. Hot water doesn't come out well in the shower, and it's hard to get hot water because there's no coffee pot

It was a satisfying experience.

Rude unprofessional staff the Indian lady arguing with me about getting extra towels/bedding for pullout bed,, pool closed my entire three day stay, my truck also got scratched bad and ants in bathroom. People above me stomping late at night will never stay at this hotel again.

Nos dieron un cuarto handicaped al pedir el cambio nos dijeron que es el que habíamos solicitado (no fue así) y que no tenían más disponibilidad en lugar de darnos 2 camas matrimoniales nos dieron 1 y un sofá cama el cual no tenía sabanas y al solicitarlas nos dijeron que lo tenían, el baño no tenía tina por lo que se nos complicó muchísimo bañar a mis niños

Everything was fine until breakfast Saturday morning. The Information Sheet in the room said breakfast Saturday and Sunday 7am - 10am. I went downstairs a little after 9am and the breakfast area was almost empty except for one hot container of eggs & potatoes. There was no serving spoon. When I asked for a serving spoon I was told they were closed. I cited the Information Sheet. She shook her head, gave me a spoon and went to the office. She came back and asked if I wanted bread. She brought out nothing else. Two workers were sweeping and then began mopping with a very strong smelling solution. I complained at the front desk and was told "it is their time to clean. They closed at 9". Again I cited the Information Sheet and was told "the sign (at the entrance to the breakfast area) says 9". I complained that it is unacceptable for two different times to be posted and the manager just shook her head! I'm very unhappy!!

The receptionist was very unprofessional and very rude. No matter the consequence the customer is always right.

excelente hotel, muy seguro en todo y acceso al freeway rapido.

The staff was very nice and the hotel was very well-kept. However, a couple of things made our stay not so pleasant. When we got to our room, our bathroom smelled like sewage and our body wash dispenser was taken off the wall, so we had none. Also, the Guest Directory in our room had the wrong times that breakfast ended, so we would show up just to find them cleaning up.

Clean nice rooms fridge microwave nice pool nice place for the price