The receptionist Gabriela (blond) who greeted us upon our arrival was impatient and argumentative because our rooms were not ready. We returned exhausted after 2 pm and still no rooms ready. They charged us the full amount of a superior room then gave us a comfort room, smaller etc. Gabrielle said there was a 128$ per person per night tourism tax, and couldn't provide a print out of charges. When we finally arrived to the third floor with all our luggage, our room was not ready. So us and all our luggage sat in the narrow hallway triangle seat 4 ppl waiting... We were finally moved to the adjacent room, which I guess was ready? We were overcharged again for our second room too when it finally became available. Then upon check out the asked again for another additional charge of 45 Eu? The receptionist was unable to tell me what the charge was for, he was genuinely confused what the charge was for? (showed me the screen which had a red 45 EU. He was unable to provide a print out, itemized breakdown of room charges or reciept for the entire stay. He said he would email it to me, and of course I haven't received it. I am fluently bilingual, work in french and commmunicated in french which didn't seem to help at all. This had been my favourite hotel for 15 years, former flight attendant, but now I will go elsewhere for my springtime in Paris stays.
翻譯