We arrived at the hotel for 2 nights. Because we were 3 people, we purchased the room that is on the 4th floor in the attic. The most expensive room the hotel has. The very first time we wanted to take the elevator down, we got stuck in the elevator for 15 minutes. We rang the elevator bell, and knocked on the doors, but no one heard us. Luckily we were able to forcefully open the doors, as a result of the push my sister was injured in the leg. When we approached the receptionist at the hotel, she was indifferent to the case, she didn't care. We asked to speak to the manager, and the manager during our entire stay was not in town. Until they let us talk to him on the phone, he told us in response you are welcome to leave. Reception service is appalling, and manager even more so In addition, throughout the stay the elevator was not repaired (one elevator in the hotel) and it was very difficult to go up and down the stairs every time 4 floors.
翻譯