Silvia
2023 年 9 月 24 日
After 8 hours of driving we checked in, thinking it was pet friendly, we even called a couple of days ahead of time before we made a reservation to make sure cats were accepted, they are not. The staff member on the phone assured us they accept cats, again, they do not. The owner of the establishment ran out of the office when she saw our cats in carriers and rudely threatened to evict us if we entered the room and that a refund would not be given. She practically accused us of trying to sneak them in! She did show us the fine print on the website (dogs only) and she refused to believe that her employee (the person who told us cats were OK) would ever tell us that. I would never have made a reservation at a place where my pets were not welcome. We had to scramble to find other accommodations with my poor tired old cats in tow and left. Very poorly handled, terrible customer service skills. Such a downer to our first days in Palm Springs, such a shame really.
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