天堂海灘度假飯店

Too noisy due to bar on first floor

Ok, so, it’s in a convenient location for the beach, restaurants, bars. The hotel staff were very nice. The room itself was clean but it’s a little dated and could do with an upgrade. It’s noisy at night as it’s so close to the bars etc. There are only 8 or 9 parking spaces so if you get back later it’s street parking. One night we had to park half a mile down the road.

I hate writing bad reviews, but this one has to be said. The biggest problem with the property, is not the dated look, or the lack of basic amenities or how it looks like it hasn't been renovated since the 80s. Its the lack of staff, since they are only available between 8am-5pm, on weekdays, some hours on weekends. I mean, its a hotel, what's wrong with them. You can check in late or check out early, thats fine. You need extra shampoo? Well, too bad, take a shower next day since the front desk is closed. Internet doesn't work? Well too bad, wait until tomorrow. Further, they only give you 2 room towels and 2 beach towels (hotel is on a beach), and they then want to charge extra for more towels. FOR TOWELS!! The overall look is extremely dated and it feels like a 2-star budget hotel. I would HIGHLY recommend people to NOT stay here, its not worth it

Staff - cleaning team with Joel’s were excellent plus reception Silvia too. Very noisy early mornings because of rubbish trucks !!!! Main complaint is with ******* (are you there??) - my booking form clearly stated payment was to be made AT THE HOTEL. Not so, because ******* extracted the money from my NZ credit card 7 days prior to arrival. This is not appropriate behaviour - I gave my NZ card in case of cancellation. I was going to pay at the hotel with my oz credit card and avoid the exchange fees. I showed the booking form to the reception and they apologized but could do nothing.

Excellent location in the hub of Palm Cove, beachfront with many dining options only moments away. If you wished to stay on the property there is an excellent pool, spa area and outdoor kitchen with bbqs and seating available. My only grumble would be that there needs to be a tea towel and dish detergent supplied in the apartments..

Nice location, tiny kitchen and bug problems they said they were dealing with. Fine for a one night stay. Walkable which was good because parking was limited.