巴勒莫中心美居飯店的照片

住宿方回覆: Caro Ospite, Grazie per aver condiviso la tua esperienza e per le belle parole sulla nostra struttura, la pulizia delle camere, la posizione centrale e la colazione. Siamo felici di sapere che questi aspetti hanno reso il tuo soggiorno piacevole. Per quanto riguarda il parcheggio, ci teniamo a precisare che il servizio è gestito in collaborazione con un fornitore privato esterno. Purtroppo, non abbiamo la possibilità di influire direttamente sulle loro tariffe o sulle modalità operative, come i tempi necessari per la consegna dell'auto. Ti assicuriamo, però, che collaboriamo costantemente con loro per garantire un servizio il più efficiente possibile per i nostri ospiti. Speriamo di avere il piacere di accoglierti nuovamente in futuro e ti ringraziamo ancora per il tuo feedback prezioso! Cordiali saluti, Andrea Stancato Hotel Mercure Palermo Centro

住宿方回覆: Dear Guest,Thank you for taking the time to provide us with your feedback. We appreciate your comments about our location, the cleanliness of the rooms, and the variety of bread available at breakfast.We apologize for the issues you encountered during your stay. We are sorry to hear that the room's window and the breakfast did not meet your expectations. Your feedback regarding the breakfast items and the overall experience is valuable to us, and we will address these concerns with our team to improve our services.We understand that your experience was not up to the standard we aim to provide, and we are committed to making the necessary improvements. We hope you will consider giving us another chance in the future.Best regards,Anna - Guest Relation Hotel Mercure Palermo Centro

住宿方回覆: Dear Guest,Thank you for your detailed feedback. We appreciate you taking the time to share your experience with us.We’re glad to hear that you found the bedding comfortable and appreciated the quality of our personal care products. However, we regret that the room's decor and soundproofing did not meet your expectations. We understand that these aspects can significantly impact your comfort, and we apologize for any inconvenience this may have caused.Your comments about the noise and the general decor will be taken into account as we work on improving our facilities. We hope to have the opportunity to offer you a better experience in the future.Best regards,Anna - Guest Relation Hotel Mercure Palermo Centro