Savhotel Mantegna Padova的評論

住宿方回覆: Dear Guest,thank you for sharing your detailed feedback. We are truly sorry for the inconveniences you experienced during your stay.We would like to inform you that as of the end of May 2025, the hotel has changed ownership and is no longer part of the NH chain. The correct name of the property is now Savhotel Mantegna Padova, and we understand that there may have been some confusion on certain booking platforms during the transition period.Additionally, a full renovation of the hotel is already planned, including both common areas and guest rooms, to offer a more modern, comfortable experience that meets our guests' expectations.We sincerely apologize for the technical issues with the air conditioning and the bathtub drainage — we are actively working to resolve these matters to ensure they do not occur again.We hope to have the opportunity to welcome you back in the future and show you the improvements we are making.Best regards,Chiara GirolimettoFront Office Manager

住宿方回覆: Dear Guest,Thank you sincerely for taking the time to share your feedback with us. We're glad you appreciated the hotel's proximity to the Padua University and the exhibition center, although we understand that the distance from the train station might be inconvenient, especially when walking. We’ll take this into consideration and make sure to provide clearer directions, along with suggestions for public transport or easier ways to reach us.We’re truly sorry to hear that your experience at the restaurant didn’t meet your expectations, particularly regarding the quality of the steak. Please accept our sincerest apologies — this is certainly not the standard we aim to provide. Your comments have already been shared with our chef and the restaurant team so that they can take the necessary steps to improve both preparation and overall quality.Our goal is to ensure every guest enjoys a pleasant and comfortable stay. We genuinely hope to have the opportunity to welcome you again in the future and provide you with an experience that better reflects the standards we strive for. Should you choose to return, we would be happy to personally assist in making your stay as smooth and enjoyable as possible.Best regards,Chiara GirolimettoFront Office Manager

住宿方回覆: Dear Guest,Thank you sincerely for your wonderful review.We are truly delighted to hear that your stay with us exceeded your expectations.It is a great pleasure to know that you appreciated the cleanliness of the room, the welcoming and comfortable atmosphere, and the efficiency of our services. A special thank you for highlighting the enthusiasm and professionalism of our front desk team — our goal is always to make our guests feel welcome and well cared for from the very first moment.We look forward to welcoming you back soon for another equally pleasant stay.Warm regards,Luigi LuziFront Office Manager

住宿方回覆: Dear Guest,thank you very much for your kind words! We’re delighted to hear that you appreciated the hotel’s organization and the quality of our service — aspects we truly care about.We’re also glad you found the nearby amenities, such as the supermarket, convenient and affordable.We look forward to welcoming you back on your next visit to Padua. See you soon!Best regards,Chiara GirolimettoFront Office Manager

住宿方回覆: 尊敬的客人， 我很高興您在我們這裡過得愉快，設施和服務體驗是您所期望和應得的。感謝您抽空與我們分享您的經驗。 親切的問候， 基亞拉·尚比亞奇 酒店經理