瓜塔克娛樂場度假村(Kwataqnuk Resort & Casino)

When I tried to call the hotel prior to checking in no one answered. There was some banquet going on so there was no parking, I had someone trying to get into my room drunk after 2am, tried calling reception again no answer. Upon checkout I explained everything that happened and was given a discount on my stay but I was still not happy at all.

The room was nice with a great view, really enjoyed the balcony! The neighboring room was really loud, we could hear their conversations.

The bartenders and security officers were great. There was A disturbance across the hall and Security handled it perfectly and made sure everything was ok.

Staff is downright rude. Also incompetent. I paid ******* but front desk clerk nailed my CC for the room anyways. I was in a bit of a bind and requested an early check in. No cars in the parking lot, yet was told could not check in before 4pm! Rudely. Then she charged me for the room, and way more than ******* charged me, too. The room is nicely decorated, but the amenities and supplies are 2 star at best. Sad for such a great location on the lake shore. Tried 5 visits in two months and was disappointed every time. Won't be going back.

Clean large quiet suite. Full size fridge, comfortable bed and sofa. Quality furniture. No bath tub, just a shower. Beautiful lakeside location and views from private balconies. Awesome!

My room was great. We went to have dinner at the restaurant, dinning area a room set up as a dinning area Not very nice. Food was mediocre and over priced. No Kleenex in room, had to ask for tp as well . I asked housekeeping, if I could have my bed made up and dirty towels picked up, the gentle mean told me I had to pay for that. Staff at night watched tv or in a huddle gossiping. Very disappointing! We had no Wi-Fi said something to front desk, nothing happened.

The bathroom was unclean & the water pressure was very low it was a beautiful waterfall showerhead but unfortunately what came out of it was only a drizzle. The staff in the restaurant was unaccommodating and inattentive was too busy socializing with friends.

Have stayed here many times over the last 30 years and have never had a bad experience.

Looked forward to hot tub with winter winds outside but not hot... Must've been broken. Very disappointed.