I reserved a room at the Super 8 in Ottawa, KS as it is a pet friendly motel. I typically stay at the Comfort Inn, but they do not allow pets. I looked up Super 8 and they do allow pets. I made the reservation online and checked in. After checking in the front desk worker came to my room and asked if I had a dog. I said I did and showed her my dog. She said the room was not a pet room and I needed to leave. I asked if there was a pet room available. The worker said she would have to check. The worker called my room and said there was a pet room available. I went downstairs to change rooms where the owner and the front desk worker said I would have to pay a $100 cleaning fee for the room I was in for less than 10 minutes. I left the hotel and booked a room at SureStay Hotel. Today while reviewing my bank records I had two charges one for $98.25 and another for $50.00 I called the Super 8 to have them reimburse me $48.25 due to the cleaning fee should have been $100. I paid a total of $148.25. I spoke with a front desk worker who did not have authorization to reimburse me and I would have to call back on the afternoon. I called back and the front desk worker said they charged me the room rate plus the cleaning fee and she could not authorize any reimbursement. She said the owners specifically would not reimburse me. Do not stay here if you can help it. The front desk workers tried to work with me from the miscommunication but the owner would not.
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