史普林嶺度假村 - Hyatt臻選飯店

Front desk was awsome and our waitress at dinner was very good. The only poor thing was our service at brunch. The waitress brought us the wrong meal and then argued with us about it when we pointed out the error. We had indicated that one of us doesn't eat meat, which was why we ordered the vegetarian option. She brought us a bison burger and then was unable to privide a vegetarian option for the guest who does not eat meat. She argued that she had not made the mistake and that we had misordered.

Pool and facilities were great but the room was a little disappointing. Our kids slept on the pull out couch which had no pillows or sheets, i called the front desk and was informed there were sheets in the dresser in the master bedroom. So we made the bed ourselves, not that i have an issue with making a bed but i was surprised given the price of the room that this wasn't done for us. Our room was also next to a stairwell which got used late and early and was very loud with the door and peoples steps being heard through the wall. Woke us all up in the morning. Overall very friendly service and a lovely resort.

Just an Ok spot in Osoyoos! For a very nice resort we were fairly disappointed. The check-in was handled poorly as our room was not ready but they said once it was they’d call. We never got a call so we had to go back down to the desk and inquire if our room was ready. It was and had been for a little bit. Then they placed us away from the rest of our group, which wasn’t a major issue but we did ask to be close and they assured us we would be. The adult pool was closed even though it was spring break and the family pool was over-run with unsupervised kids. If the adult pool had been advertised as closed we might have thought of another resort in Osoyoos. The meal we had at the restaurant was ok, nothing spectacular for a “5” star resort but the service was great. Finally, the condition of the rooms and hallways was dated and in need of a serious overhaul. Overall we would likely book somewhere else in Osoyoos had we known all of the above.