Darlene
2023 年 9 月 22 日
We spent 3 nights in 2BR Waterfront unit. Beautiful view, clean room, stocked kitchen, wonderful location. Cleaning and caretaker staff friendly and helpful, if you need something just ask. Downside was having to ask for so many things that should have been provided, wasting a good portion of our first day. The shower head was improperly installed, fell off and hit me in the face, resulting in a nasty black and blue bruise on my face. I showed the hotel cleaning staff and caretaker, and they notified the hotel manager immediately and she phoned to make sure I was ok. Staff replaced the shower head to a safe, usable one. However, this took up over a half day of our 3 days dealing with the repair. The shower has no grab bars or bath mat. We didn't ask for compensation for our time, nor did they offer. The sheets were so old, thin and pilled that we asked for new ones that we replaced ourselves. The A/C is also and old, wall mount unit that is noisy and inefficient, thankfully there was a cool breeze at this time of year. Remote in bedroom didn't work and couldn't be fixed by resort caretaker. The best part of the resort is the beach, the location is fantastic. But safety is an issue at Desert Surfside.
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