住宿方回覆: Dear leogzj, thank you for taking the time to tell us about your experience at the Novotel Firenze Nord Aeroporto. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Orlando
住宿方回覆: 親愛的賓客, 感謝您花時間告訴我們您在諾富特佛羅倫薩北機場酒店的體驗。很抱歉您的體驗沒有達到您的期望;請容許我表達最誠摯的歉意。請放心,我們正在採取適當的措施來解決該問題並防止將來再次發生。感謝您分享您的疑慮,我們希望您能給我們機會在不久的將來為您提供更好的服務。此致, Mauro F.