The location is very good, the hotel is ok, however, needs improvement on the cleanliness, hygiene and smell of the sheets, toilet exhaust, and also add room slippers. But overall, it was a good stay. Staff are all friendly and accommodating.
We are extremely dissatisfied with our stay at this hotel. Upon arrival, we were greeted by an unpleasant smell in the room, which only got worse. The bathroom smelled unbearable, the shower, and even the bed smelled of sweat. The sheets were old and seemed unclean. There was no hot water in the shower, and the room lacked a refrigerator, which feels like a basic necessity. The biggest issue, however, was that the smell in the room made it impossible to sleep. My pregnant partner and I couldn’t fall asleep for half the night. As if that wasn’t bad enough, we were woken up by a staff member just as we were finally about to fall asleep, and to make matters worse, we were offered to move out of the room at 1:00 AM, which is completely unacceptable. This has been an incredibly frustrating and stressful experience. I would never recommend this hotel to anyone.
翻譯
訪客用戶
入住於 2024 年 7 月
家庭出遊
4.0/10
發布於 2024 年 8 月 5 日
We visited July/Aug 2024. We booked a bungalow at the property, the room was a cabin (B2) which was sited next to the pool. We found a few problems which we consider to be unacceptable. Inside the room there was no wardrobe or shelves to hang or store clothes, I asked about this and we were given a small towel rail. We used the bench seat as storage for our clothes. The bedding was dirty and stained as was the mattress, there was animal excrement on the floor of the room and on the bed covers. Two round floor cushions were supplied on the veranda (we are in our 60’s) and found it uncomfortable to sit on these for long. We asked for some alternative outdoor furniture and we were given 2 old kitchen chairs and a small round table, this table had bird excrement on it at the start of our stay and was still there at the end, 7 days later (not cleaned). The toilet bowl leaked water onto the floor, making our feet wet especially through the night when it is difficult to see. The shower is over a bath, and the bath side is quite high making it difficult to get into/out of especially when wet. The bath has a crack across the base which will harbour germs. The walls of the bathroom have large dark stains on them and the curtain tie backs were also stained. There is no safe in the room and the room was dirty, we had to ask for it to be cleaned. Around the pool area there are only 5 sun beds available and nowhere to sit unless you sit on the ground, there are no tables/chairs available. Not only was there evidence of animal excrement, we could hear creatures making rustling noises throughout the night. The air conditioning unit rattled and droned through the night, I rectified this by switching it off for 10 mins and then back on again. In summary we found the accommodation to be poorly maintained and fitted out in a very basic manner, which may be ok if you are there for one or two nights but not for any lengthy stay. We certainly do not appreciate having to ask for a basic level of cleanliness, that should be a given.