We were visiting family in Mattawan and needed a hotel for a few nights in the area. So we had a choice of Paw Paw to Kalamazoo. Unfortunately we read all the reviews of all the hotels in the area, and to be honest, considered cancelling the trip. According to the reviews we read there is not a single hotel that is not bed bug infested, filthy, etc. We were very concerned about the availability of any hotel in the area that wasn't a filthy dump with horrible service. We decided on this property based on a few bright spots in a few reviews, but were cautiously optimistic to not expect much. My only real question, all those reviews, what the hell!!! Turns out this hotel was not only a pretty nice property, but the staff were all super polite, accommodating, friendly and helpful. The negative reviews we read, Twilight zone or something? keep in mind, this is not a 5 star Hilton in Maui, but it certainly lives up to the standard expected, and then some. Check in was smooth and quick, the parking lot was clear of snow, entry was clear, the room stood out by virtue of the maintenance, usually in smaller hotel chains you see the wear and tear on the room, ours looked fresh and well maintained. The beds and covers were clean and fresh, the window black out drapes were perfect, and the room was quiet. The breakfast was more than expected, a great selection of hot and cold, including 2 waffle makers (large and small) And the ladies taking care were always cleaning and restocking. We had a full kitchen, and surprisingly even a dishwasher, all in great repair. Only 2 'negatives” we had a 1 bedroom suite and they have a small fan between the living room and bedroom, and if used is a bit noisy(we left the door open) and the pool was ice, my daughter and I always use the pool, and we did here, but it was just too cold. This was likely isolated (maybe a heater issue?) and we were disappointed, but the quality of the building, people and breakfast outweighed these minor negatives. Thank you!
100 評價