住宿方回覆: Thank you for your feedback. We're pleased to hear that you found the room spacious and well-equipped — we’re glad it suited your family’s needs!We also appreciate your comments about the self-check-in process and hygiene. While many of our guests enjoy the flexibility of self-check-in, we understand it’s not everyone’s preference, and we're always looking to improve that experience. Your note about cleanliness is taken seriously, and we’ll be reviewing our housekeeping standards to ensure we meet expectations.We hope to have the opportunity to welcome you again and provide an even better stay.-ORI Nipponbashi
住宿方回覆: Thank you for your detailed feedback. We’re sorry to hear that your stay didn’t meet expectations.We’ll review and take note of your comments on the location, noise, and odor — these are areas we’re working to improve. While many guests appreciate our self-service model, we understand it’s not ideal for everyone, and we’re reviewing our hygiene and guest support accordingly.We appreciate you sharing your experience and will use your input to make improvements.-ORI Nipponbashi
住宿方回覆: Thank you for your feedback. We're glad you appreciated the room size, but we're very sorry to hear about the odor during your stay. We’re following up with our team to prevent this in the future.We understand the location and self-check-in may not have suited your preferences, and we appreciate you sharing those details. Your comments help us improve, and we hope to offer a better experience next time.-ORI Nipponbashi
住宿方回覆: Thank you very much for your wonderful feedback!We’re delighted to hear that you enjoyed your stay and found our self check-in system convenient. We’re also glad we could accommodate your early check-in.We appreciate your understanding regarding the location and outside noise, and we’re happy to know the soundproofing met your expectations.We hope to have the pleasure of welcoming you again on your next visit to Osaka!-ORI Nipponbashi
Very bad experience for this apartment. The customer service response was too slow. I booked a stay for 6 consecutive nights, but no one came to clean the room. It took several back-and-forth emails just to arrange cleaning on the 6th day, but I had already checked out by then—completely useless. I will never stay there again.
客戶服務回覆太慢,訂了連續住6晚,無人清潔房間,來回幾次電郵才安排第6日清潔房間,但我已經check out 了,完全無作用,以後不會再住
住宿方回覆: Thank you so much for your kind review. We're delighted to hear that you found the hotel spacious and were overall satisfied with your stay. It’s great to know you enjoyed the convenient location—being close to Shinsaibashi, Tsutenkaku, and Kuromon Market truly offers a lot of sightseeing options.We apologize if the noise from the nearby elevated road caused any inconvenience in the morning. We appreciate you sharing this feedback, as it helps us explore possible improvements for guest comfort.We hope to welcome you again on your next trip to Osaka!-ORI Nipponbashi
住宿方回覆: Thank you for your kind review! We're happy to hear you enjoyed the clean, spacious room and found our self-service facilities convenient. We appreciate your feedback about the Wi-Fi and location—your input helps us improve.We’re glad you found great value in your stay and hope to welcome you back soon!-ORI Nipponbashi
1365250****
一室公寓
入住於 2025 年 6 月
家庭出遊
9 則評論
9.0/10
滿意
發布於 2025 年 7 月 7 日
房間很大,設施齊全,位置中心,逛街還是很方便的
住宿方回覆: Thank you so much for your kind words! We're delighted to hear that you enjoyed your spacious and well-equipped room, and that our central location made shopping easy and convenient for you. Your satisfaction means a lot to us, and we hope to welcome you back for another great stay soon!-ORI Nipponbashi
住宿方回覆: Hello,Thank you for sharing your feedback with us. We are truly sorry to hear that your stay was disturbed by noise from the surrounding area. Your comfort and rest are very important to us, and we regret that we did not meet your expectations this time. We will review ways to minimize the impact of outside noise and ensure a more relaxing experience for our guests in the future. We hope you will consider giving us another chance to provide you with a more restful stay in Osaka.Kind regards,ORI Nipponbashi
訪客用戶
一室公寓
入住於 2025 年 6 月
好友出遊
5 則評論
10/10
超棒
發布於 2025 年 8 月 4 日
舒適自在 乾淨整潔
住宿方回覆: Thank you for your kind words! We're glad to hear you found the space comfortable, clean, and tidy. It was a pleasure hosting you, and we hope to welcome you back again soon!-ORI Nipponbashi
訪客用戶
一室公寓
入住於 2025 年 4 月
好友出遊
5 則評論
9.0/10
滿意
發布於 2025 年 6 月 3 日
乾淨整潔,設備齊全
住宿方回覆: Thank you very much for your kind review! We're glad to hear you found the room clean, tidy, and well-equipped. Your satisfaction means a lot to us.We hope to welcome you back again soon for another pleasant stay!-ORI Nipponbashi