1. Initially we were put in a very substandard room. I had to complain to the front desk and then they moved us to an acceptable one (why didn't they do that in the first place?)
2. We stayed for 5 nights and only on the last day did they clean the room...unacceptable
3. Nobody is ever at the front desk to answer the phone when you call for something so you literally had to go downstairs in the cold to talk to someone
4. The carpet outside the room (#10308) and along the entire walkway to the elevator was soaked with water from a leak somewhere.
On a positive side, the bartender was very nice and the Manager was very helpful when we eventually spoke with her.