洲際飯店集團奧蘭多國際機場EVEN飯店

Hotel novo e bem estruturado. Atendimento ótimo.

Horrible service the old lady at the desk was rude. She wouldn't let us get a room I drove 10 hours I was sleepy. Then to deal with that mess was crazy and uncalled for. How can you deny giving me a room if I willing to pay. Yes, it was 5am but I am a paying customer. She was rude as soon as I walked in the door. Unbelievable.

YOU CAN NOT USE YOUR IGH POINTS HERE!! HORRIBLE CUSTOMER SERVICE EXPERIENCE. After traveling 13 hours we arrived at the hotel that we booked on the IGH app using our points. When we arrived at the hotel they could not locate our reservation number. I was able to chat with Hya on the app who could see the reservation and verify it and said she was going to call the hotel and a manager would reach out ~ but that never happened!! Anthony at the front desk told Hya they could not find my reservation, even though Hya could, & they would have to get IT involved. I thought surely they will get this sorted out before we leave in the morning. WRONG AGAIN!!! We were charged $217.00 for a room that was advertised as $94.00 on the app. RUN FROM THIS HOTEL and IGH Brand if this is how they are going to conduct business. Not only am I out an extra $123.00 for the overpriced room but I also lost over 15,000 points for the room that was booked on the app. and the points were never returned to me like they said they would. I WAS DOUBLE CHARGED!!!! THIEFS!!!

I had a wonderful experience at this beautiful new hotel! Everything smells fresh and clean from the moment you walk in, and the attention to detail is impressive. The staff is incredibly friendly and welcoming—they truly made me feel at home. I’ll definitely be coming back on my next trip to Orlando!