舒適飯店-達拉姆大學查普希爾(Comfort Inn University Durham - Chapel Hill)

This was the worst hotel experience I ever had. The manager, Evelyn S, is probably the worst candidate to ever run an establishment. Check in at 3 went rough due to the staff being slow, stopping to talk to her co workers about nothing, and just not knowing. The power immediately goes out. Fine, things happen. We had a show to get ready for and couldn’t get ready so then we had to go elsewhere. Upon the lights coming back on, we see how dirty the room is with foot prints of dirt in the tub, dust everywhere, a weird smell. The AC didn’t work. We were told at checkout to call the manager for refund due to issues and this child of an adult is like well why are you calling me and I don’t care and everything else. DO NOT STAY HERE.

The lady at the front desk was super nice, quick and efficient! Checking in was made easy and fast. The room was dated and not very clean. Had a smell and bathroom was kind of dingy. Found trash next to bed, thankfully it was only one night there

WiFi was out for two days at the hotel. The Front Desk confirmed this and gave me a toll-free number to report the outage. Will not stay here again although the rooms and public areas were clean.

Price for the hotel was great since we only needed it for a night. It overall was clean. The hallways to the rooms are very dark and there are some definite upgrades or remodels that could be done to the place. AC in the room didn't work properly. When we changed the temp the whole thing just cut off. It came back on but would never get colder. The free breakfast worked for what we needed. Property is very convenient to restaurants and highways.

The clerk was very professional and assertive, I’m very please, I would like to stay there again.

The hotel is dated and smells. The worst part that housekeeping knocking on the door and letting themselves in at 9 in the morning. When letting the front desk aware of this they said that is the way things are done there. Never will stay here again

Joyce at the front desk was wonderful. So informative and caring. Her customer service was the best.

Convenient location to stay after UNC game. Outdoor pool. Free breakfast with waffles, eggs, potatoes and pastries.

Breakfast was fine. Check-in smooth. Night clerk was so helpful! She got the a few things I had forgotten very quickly and was very friendly and professional. The room appears to be clean but have an odd smell. The only down side to the room is the smell. I have stayed here previously in a suite and encountered the same issue. It seems to be coming from the AC unit. If the covers were taken off and be disinfected and vacuumed monthly, as well as using baking soda in the carpets regularly, Im sure it would disappear quickly.