Les made our stay. From the time we checked in on New Year's Eve until the night before our departure. The best customer service from him. When we checked in the other front desk agent on, even though he was checking in another guest, could have acknowledged us. Just a little welcome, or good evening to make us feel welcome would have been great. Then as Les was checking us in, he still didn't speak , but stood behind Les talking with, who I think was the MOD that night, talking and laughing loudly, but neither one of them spoke. Very dissrespectful and rude.
不錯
97 評價