芝加哥奧克布魯克萬豪飯店(Chicago Marriott Oak Brook)

오래된 건물이라고 하는데 엄청 깨끗해요 청소상태도 좋았습니다 그리고 직원들도 굉징히 친절하고 특히 1층에 있는 스타벅스는 아침 6시부터 하는데 식사 대용 메뉴도 다양하고 아주 좋아요

Celebrating our 25th wedding anniversary. We had reservations in a nearby restaurant and wanted to be close. Overall, the hotel stay was fine. Quiet and mostly clean. There was a bit of dried up food on the TV stand that I wiped down myself. The lady at the front desk was very accommodating but came off a bit “cold” as if helping me was a chore. The Starbucks lady(staff) was overwhelmed. She was the only person taking orders and ringing up customers. I wish that everyone can simply be kind and cordial or choose not to work in customer service.

The location is not in city center of Chicago, but close to department store and highway. Which make it easier to find food and to go around. Staff also nice and helpful

On the plus side, all but one of the 8 or more members of the staff with whom I interacted were courteous, helpful, well-informed and accommodating. The room was clean, as one would expect from a Marriott. The location was excellent, across the street from the Oakbrook Mall and near many restaurants, services and stores, including a Costco. On the negative side, on-going construction work made repeated loud, jarring interruptions to phone and in-person conversations. I had packed my swimsuit, but the swimming pool is permanently closed. The hotel does not divulge in advance that it does not provide free internet connectivity; rather, they charge a minimum of $14.95/night for even limited internet access unless the guest is a member of Marriott's Bonvoy Club. The so-called "business center" where one can, in theory, use the internet "for free"--and print off such items as boarding passes--consists of part of one raised counter on which sit two PCs and beneath them, a printer. Use of these either costs money or requires signing up with a third party supplier eager to grab a guest's credit card number and/or identifying information. This "business center" is in the middle of the main lobby, squatting just ten feet in front of the front desk (itself merely 3 or so stations beside which 1 or 2 people (if the guest is lucky) are standing. The main lobby is underwhelming, to put it kindly. The room itself had no working coffeemaker, no microwave, no fridge and so on. Sad.

For the price, pretty disappointing. The rooms are dated and the bed is horribly uncomfortable (king room). The bathroom (Toilet/Shower) is so small you need to practically stand on the toilet to shut the door. Shower dripped all night. Housekeeping knocked at 7:45 to start cleaning our room on check out day, even though we had til 11:00 which was annoying. First room we were sent to had a horrible order and a large mechanical device in the room (some sort of heater to dry something maybe??) So had to go back down and get another room. Overall, was expecting more out of a Marriott in Oakbrook. Felt more like a 3 star in a less prominent area.

Unfortunately tgis property was very "tired". The hallway rugs were not clean and the furniture in the room was scatched and old. The wallpaper was coming off at the seams. The restaurant was only open in the morning with an expensive 20 dollar buffet. It was closed til 5 every day. Did not have soup as listed on the menu. The pool was advertised as being heated...yet the pool was Permanently Closed. Daily maid service was not available, only if you asked for it 24 hours in advance. I did not see this posted anywhere, and not on the website. For $144 per night, i expected much better from Marriott.

Out dated. One light was out, mold around the vent and the ceiling above the shower, hairs all through out the room. Greeter was not thrilled to be there. Understand she was training but a lil smile won’t hurt.

Need to stay for one night. My wife had to compete next day. Marriott had event harvest moon ballroom competition. Nice venue & staff friendly.