2000飯店的評論

位置優越，在市中心；服務態度好，推送流量卡價格便宜，信號穩定；正餐合口，四川風味；週末歌手送歌，温暖人心。

中國老闆開的酒店，整體還不錯，附帶的早餐也很可以。附屬的餐廳是個中餐廳，味道我覺得挺好。唯一的缺點是周邊的環境就是那種人比較多的商業區，不像萬豪、福朋一樣是很清凈的富人區。雖然説盧旺達治安很好，但第一次來還是不太敢在晚上出門。

酒店大，服務態度熱情，週末有現場音樂，歌手會漢語歌，非常好。

國內三星標準 雙人去住一定要選雙人。在網上價格沒有區別 但是在前台被補了30美元一天

在國外這價格房間還湊合，早餐很棒

Hotel is located in the city centre with friendly and helpful staff.

very good and impressive

Excellent stay

This is a very good Hotel in the CBD of Kigali with easy access to different places within the city. It is very clean, the breakfast is excellent with different varieties, and has very humble staff from the concierge, reception, housekeepers, and restaurant, I can not remember all the names but only a few like Fabien (House Keeper), Josiome (Concierge), etc. I visited Rwanda in April 2023 and would recommend staying at this hotel if you visit Kigali.

I had an amazing experience at this hotel not because of the hotel AT ALL. It I can say for certain that the hotel was nice (they need to work on the air conditioning) but what is always the most important for me is the hotel staff. I am sending a very special shoutout to Nelly, Phionah, Egide, Aliange, Gisele, Paterne, Neville and CyCy for going above and beyond to make my stay pleasurable! Please forgive me if I spelled anyone's name wrong! lol. You will not regret staying at this hotel. It is in a great location and easy to navigate. As always, the staff does not disappoint when it comes to sharing information about things to do locally. I will most certain return to Kigali.

I sent my clothes for laundry and did not receive some in-spite following up several times. Two times I found the room had not been cleaned and I had to personally request for it be done. The front office staff were not helpful and even tried to overcharge me on my stay luckily I had kept receipts of all the payments I had made. This reconciliation exercise almost made me get late to the airport. The food in the restaurant is good but staff get overwhelmed when there are many guests.

The room was alright, but we did not receive a king bed as we booked. The bathroom tile was about to fall off the wall, the shower grout/silicon was very poorly done and water went through the cracks and all over the rest of the bathroom floor. Additionally, the noise from the street that goes on all day from the streets below was just about unbearable. The windows have zero sound cancelling capabilities. Construction going on in the floor above began early and woke us up. We had laundry done for our clothes and we were told it would take 3ish hours but ended up taking much longer, like 6+ and we were left waiting around for our clothes to be able to leave the hotel and go about our business. When we got it back, the clothes had been very poorly cleaned and some items actually had dirt come out of/off of them, very noticeably! Considering we stayed at a different hotel in Kigali that was the exact same price per night and we paid 1/25 the price there for laundry services and received much better service this was very unacceptable. We tried to have them remedie it by reducing the cost of the service but they were unwilling to make any changes and we ended up paying $150 for the inadequate services. Food was good in their restaurant. We had to typically call more than once to get anything brought to the room or other services to be performed. Pretty unfortunate turn of events for a hotel I had higher hopes for. Take your business elsewhere as they are unwilling to work with you.

Hotel looks old and does not look like the photos on the website. No aircon in rooms. Carpets are worn out. It is difficult to get to the restaurant when it rains. Certainly not a four star hotel. The room facing the street were very noisy and windows do not close properly so I had to pay extra for a mountain facing room. Apart from that, rooms are clean, staff is helpful, reasonable range of food for breakfast, dinner served fast. Food reasonably priced.

Very clean hotel with warm and friendly staff at both reception and restaurant. IYadema at the restaurant and Nelly at the reception were exceptional, very friendly and helpful yet very professional. Excellent breakfast buffet.