北溫哥華飯店

我們最初在這裏預訂了一晚,因爲離渡輪很近。服務很棒,房間很棒,我們非常喜歡這個位置,以至於我們改變了在旅行期間額外住在這裏兩次的計劃(而不是在溫哥華本身)。汽車旅館提供基本的便利設施,但有wifi,房間很乾淨,非常適合我們的需要。

This was perfectly adequate for my one night stay prior to a cruise. The location is easily accessible from the train from the airport and less than a mile from the cruise terminal. It is no frills but clean. I had a shared bathroom which was a concern but it was fine. You share the bathroom with another room and you will hear them in there but, again, it was one night. There was a sink in the room which was good as you didn't need the bathroom for basic teeth brushing, etc. If I was doing an overnight in Vancouver again, I'd go back.

酒店位置理想。近機場、機場鐵路直達、交通配套非常便利旅客。酒店內有餐廳、娛樂設施兼備。巴士路線多，可到各旅遊景點。下次再到溫哥華，一定會預訂房間。

房間外的秋色很漂亮。房間寬敞，配備有電磁爐，冰箱，微波爐，熱水壺和餐具。房間裏的糖果啊，小紙條，小鴨子玩偶，感覺酒店服務很用心。

Thank you for the opportunity to describe my Inn at the Quay experience. I was booked for a day procedure at Royal Columbian Hospital at 6:00AM on Saturday May 20. Because I was travelling from out of town and had to be driven home (as a requirement of the procedure) I elected to travel by train to Vancouver and then New Westminster on the day before, Friday. On Tuesday May 16 I booked a room at your hotel for the night of the night of Friday May 19 for $389.00 ex-taxes. My plan was to take a cab to the Hospital and then my daughter was then going to drive to town to pick me up and drive me home after the procedure on Saturday. After travelling to New Westminster I had time to kill because I called the Inn at the Quay to see if I could get an early check in but was told that you were very busy and that was not possible. The hospital recommends attending with only your care card for security reasons. For this reason I had my BC Care Card and the credit card I used to book the room in my cellular phone case. During my wanders I lost my phone. Fortunately I had a significant amount of cash so I got a cab immediately and attended at your hotel. I explained my situation to the clerk on the desk and she said that she could not check me in without the credit card I used to book the room. I asked her if you would charge that card with the room price if I had not shown up and she agreed that that was the case. When I asked if she could just charge the card and let me stay she said that the situation was different and was against your policy. I questioned her further and she summoned a person form the back office who agreed that the situation was completely different and actually said “Sorry, we can’t help you.” When I suggested cancelling the credit card transaction and paying in cash that suggestion was also turned down. Reason was lost on these two minions that are trained to be slavishly obedient to your rules and policies. I am sure that if you question these two they will agree that I was polite and courteous throughout our encounter. After several attempts at circumventing their indifference I felt that I should leave before I started to get mad. As a competent, attentive and businesslike hotelier I am sure you are aware of the saturation in your market on any given day. If you harken back to May 19 you will recall that all of the other hotels in New Westminster and as far as Port Coquitlam were completely booked. No matter, I was able to avail myself of a comfortable chair in the admitting lobby of the Royal Columbian Hospital from 4:00PM on Friday until 6:00AM the following morning. Except of course when I had to leave the admitting lobby while the janitors polished the floors. Because the Emergency Room lobby was full I was able to meet some of the interesting local street residents that were outside at 2:30AM. The questionnaire you emailed me “after my stay” to comment on my experience does not have sufficient space to fu

我和丈夫在Burnaby地點住了一晚,以便參加附近的晚餐活動。我們入住了房間,加熱器已經打開,設置在68,似乎工作OK。我們到達房間後不久,一名維修人員敲門,看看加熱器是如何工作的。這應該讓我們知道接下來會發生什麼。過了一會兒,該單位開始吐出更涼爽的空氣。我可能會補充說,該單位從未按應有的方式循環。我把單位翻到72左右,看看這是否會產生影響,但沒有,它沒有。我們聯繫了前台,5分鐘內,維修人員來檢查。我們被告知加熱器必須保持在68,沒有高,否則不會工作。我從來沒有聽說過這樣的事情。溫哥華的高溫是40年代中期,進入30年代,晚上。到這個時候已經5點半了,我們不得不在6PM出門參加晚餐活動,希望我們要求換個房間,因爲回來的時候房間裏肯定涼快些。我們都很累,需要一大早離開酒店,所以我們決定“把它弄出來”。我尋找額外的毯子,沒有。我最終在外套裏睡了總共2個小時。這不是一個舒適的體驗。我慷慨地給這個酒店2星,因爲房間本身很乾淨,牀品很舒服。前台服務員很友善地給我們50%的折扣,因爲我們的不適是她所能做的最好的,但當我聯繫他們的總部時,他們提供了50%的折扣,而不是未來的住宿。不要認爲我會接受他們的提議,但無論如何謝謝。