Property is right off I-15 and about a 20 minute drive from LAS airport. I know this is a pet peeve of mine and I will get it out of the way. It takes 3 seconds to say... 'Thank you for being a Titanium member'. It is pathetic that Marriott does not bother to train their staff in this most basic customer friendly task. Room was OK, although on the small side for calling something a 'suite'. Separate Toilet/Sink, compared to the Shower/Sink which is a nice feature. Microwave and fridge in each room. AC unit was a hassle. Even if I put it on a constant Fan mode, every time the AC starts up, it makes a loud noise and with considerable vibration and rattling. Poor quality sleep for the 5 nights I spent here. Breakfast was a decent spread with plenty of variety. High marks for breakfast. Fresh fruit as well available each day. Day 2 I go to the Fitness Center. I notice there are no towels (see picture). I go up to the front desk (about 7:00 am) and mention to the gentleman that there are no towels in the fitness room. To my astonishment, he tells me ”they dont provide towels in the fitness room” but he will be happy to give me some towels and hands me 2 huge Bath towels. I ask him if he has hand towels and he repeats the statement that the hotel does not provide towels in the fitness room. Picture I have included shows used hand towels in the basket!!! 2 days later, I see a nice fresh stack of hand towels in the fitness room (see picture). It is unbelievable that Springhill Suites cant even bother to train their front desk staff on what is common practice at the hotel. We need to aim higher than a pulse and body temperature for these positions.
不錯
100 評價