諾福克THE CHURCH OF PENTECOST USA INC- NORFOLK ASSEMBLY附近住宿

Had a bad experience with this property last week. Monday evening I had a flight cancelled but was able to rebook out of Norfolk for early the next morning. I quickly made a hotel reservation and hit the road. A bit over an hour into the trip I hit standstill traffic and since I was within 30 minutes of the property I went ahead and did the mobile checkin so I could just use the digital key when I got there. My mistake! Shortly after that, I got notice that my rebooked flight was cancelled. I quickly called the property to ask if they could grant mercy and not charge me for the room night since I was now turning around and heading home. The desk agent I spoke with was sympathetic but said since I had done the check in, there was nothing she could do. She suggested I call and speak with the manager the next morning when she arrived at 9:00 am. I asked her if she could leave a message about the situation and she said she would include it in her email to the manager that night. Tuesday morning shortly after 9:00 am I called to speak with the manager and got her voice mail. Left a detailed message. No return call. Wednesday morning I called and again had to leave a message. No return call. Friday morning I called again and got the lady I had talked to Monday night. I asked for the manager and she said ”let me go talk to her.” Then came back and asked what it was in reference to. I briefly went over the scenario and told her I believed we had talked Monday night. She again said she would go tell the manager. Next think I know, the phone rings and I get the voice mail of another person I haven't heard of before, not the manager. I left a third voice mail. At this point, I know I'm never getting a refund. But my problem now is the lack of professionalism. If you are the manager of a property, you have to deal with things. The fact that there was no courtesy to just give me a call back or even speak to me when she was obviously there is unacceptable.

這家旅館的工作人員都很棒!!特別是Terri,她對我和我丈夫絕對很棒,很好。她總是那麼熱情。我們每隔一週就住在這裏出差,她總是那麼善良。房間很乾淨,菜餚留在洗碗機裏。唯一的事情是走廊裏不同地方的煙味,但除此之外,一切都很棒!

辦理登機手續時，業務員似乎有點惱怒或準備出發。我在這裏通常會得到很好的客戶服務。我猜她今天過得很糟糕。

總體愉快的經歷。酒店工作人員和其他酒店客人都很好,熱情好客。我們在那裏參加了婦女務虛會(錫安教堂)。第一天晚上我不得不換房間,因爲我的房間就在外面的露台上面,直到凌晨2點才關門,所以我在第一晚沒有睡多少覺。後來他們沒有問題地改變了我的房間,所以我沒有再經歷那次經歷。特倫斯是一顆寶石,他是我們會議室的工作人員隊長,他確保我們都得到了照顧,所有的飲食選擇都很滿意。他的客戶服務是一流的。另外兩位女士爲了照顧我們而走得更遠,我沒能得到他們的名字。一位女士在她耳頸部附近有一個紋身,她是如此的可愛和善良。我以後肯定會再住在這裏,因爲它靠近商店,商場,餐館,海濱等

剛從7晚住宿回來出差,房間設備齊全,牀和牀上用品很舒服,過去一年來住過幾次這家酒店,牀總是很棒。前台工作人員很友好,樂於助人。還有一個不錯的健身房。我要感謝微風每天早上在早餐時提供周到高效的客戶服務。當我在最後一天把信用卡留在餐廳時,她跑了2個樓梯來抓我,所以我不會離開它。再次感謝!

We checked in on May 13, 2023. Not happy at all from the start.................... First off lets start with the front desk.... 1. The front desk associate was highly rude to my family and I, upon getting to the front desk he gave us a head nod for us to proceed to the desk ( not professional at all) We did not get a hey how are you, welcome to the Sheraton none of that!!! The response that we got from the associate was” this is how I talk to everyone” If this is the case then the front desk is not where he should be working at all. However, there was a young man Tyquorie I think that is his name that works at the front desk he was very sweet when I went back to the front desk to ask for assistance. 2. We get upstairs to our room and I instantly pull back the sheets and there is hair in the beds and the mattress pads are dirty. To put the icing on the cake the corner of the mattress was disgusting... I did not want my children nor myself and girlfriend laying in that, but all the surrounding hotels were sold out and we were there celebrating my moms birthday. When I approached the housekeepers he got upset with me because I asked for clean bed linens and her response to me was ”I just cleaned the room and she was not gonna change the sheets” this made me even more upset than I already was. The housekeeping supervisor (Kenneth) he was awesome, I showed him what I was talking about and he attempted to get me straight. 3. The room had a 32 inch television that sat in the corner of the dresser 4. When we got into the room we only had 1 wash clothe ( it was 4 of us in that room) I went down too the front desk and asked for 3 towels and 4 wash clothes (at 6 pm) and we never received them. I then called at 7:30 and asked again and did not receive them, the third time I called I was told that they could not give me what i was asking for. Then at 9:30 someone knocked on our door with linens. I work at a hotel and no one should be treated like this at all!! It was really sad honestly. I most likely will be contacting corporate office about this because I know all hotels have a standard and I am pretty sure that this is not acceptable at all. I expected so much more from the Sheraton on the water in Norfolk VA!!!! The sad thing about it is that I was hoping to have a great experience. We did not at all!! Not even worth $243.00 per night

總經理(薩凡納)和前廳主管(沙龍)是我見過的萬豪酒店最貼心的兩個人,我一直是萬豪忠實的客戶15年了。我曾經住過很多房產,但這個房產將永遠脫穎而出。有些物業失去了“人性”的一面,把顧客當$$$,但是這個物業以同情和關懷對待人,我父親在入住這個物業時生病了,需要救護車。幾分鐘之內,他們聯繫了救護車,立即把他送到醫院,他們甚至試圖聯繫家人,告訴他們發生了什麼事。雖然那天晚上他們被賣光了,他們能夠在姐妹財產爲他爭取另一個房間,這樣一旦他被釋放,他就不會沒有房間了。他們能夠從房間裏收集他所有的物品,把它們放在安全的地方,對來的家庭非常友好幫助。酒店本身非常安靜和乾淨。他們甚至在辦公桌上爲客人提供新鮮的烤餅乾!如此棒的觸摸!!絕對會回報不僅酒店住宿,而且熱情的工作人員!考慮這是一塊在旅行中放鬆!

地段便捷安靜，房間適合商務出差，寬敞舒適，乾淨衞生，早餐美味。

達到我經常在HGI看到的通常(低)標準。這個在COVID之前最後一次被正確清潔,主要問題是人員配置。前台接待員是我與人互動的最粗魯,最無私的人。整個互動讓我搖頭,想知道人際交往能力這麼差的人怎麼會在這個面向客戶的位置上最終呢...房間本身又累又髒又壓抑。是套房,但主房間是巨大的空間,角落裏塞了一張單人沙發,牀很破舊,在1000具屍體之前的空間裏印象很大。淋浴是散步,地板上留下了巨大的水池,水花了很多時間跑暖。早餐是削減成本的另一個例子。有一個服務器和一個廚師,花了30分鐘才得到煎蛋。我不怪服務器,她像瘋了一樣跑來跑去,只是早餐沒有足夠的工作人員來容納人數。還有水果,酸奶等選擇非常差。只是最小的努力。總的來說非常令人沮喪的住宿。我不會再回來了!