Verified traveler
2022 年 3 月 17 日
Terrible experience. Terrible customer care.
The hotel was shut and they refused to refund me.
We (my wife and my 4 year old child) arrived at the location and the gate was shut.
The nice lady who was at the hotel (we were unable to speak to her in the local language) did not let us through the gate then called someone who told me that the hotel was under refurbishment hence shut. He actually suggested us to book an hotel nearby.
I called the German number associated with the hotel and another man confirmed that the rooms had no A/C.
翻譯