住宿方回覆: Dear Guest;Thank you for taking the time to review our hotel. We are truly sorry that the incident during your stay caused dissatisfaction. However, the hotel follows a standard room inspection process prior to check-in and had also provided an explanation regarding this issue. Additionally, we agreed to support you with 50% of the value of the shower gel bottle.We always strive to provide our guests with the best possible support.Best regards;Smile hotel Team
住宿方回覆: Dear Guest ;Thank you very much for your positive feedback about your experience at Smile Hotel. We are happy to know that you are satisfied with our rooms and services here. We greatly appreciate your recommendation and look forward to welcoming you back.Best regards,Smile Hotel Team