住宿方回覆: Dear Valued Guest, Thank you very much for sharing your compliments about your stay at Smile Hotel Nha Trang. Our staff always try their best to provide the best service and we will take your comments as motivation to continue to bring more satisfaction to our customers in the future. We look forward to welcoming you back in the future and continuing to bring you great experiences. Best regards, Smile Hotel Team
Отель оставил приятное впечатление! Хорошее месторасположение – всё рядом: море, кафе и магазины. В номере чисто и уютно, всё необходимое есть. Номер на 5 этаже был с видом на море. На завтраке голодными не останетесь.
Персонал дружелюбный и отзывчивый
В целом – рекомендую! Соотношение цены и качества на уровне.
翻譯
住宿方回覆: Dear Valued Guest,Thank you very much for choosing Smile Hotel Nha Trang and for taking the time to share your experience with us!We are delighted to hear that you were satisfied with our convenient location, the cleanliness and comfort of the room, as well as the beautiful sea view from the 5th floor. We truly appreciate your kind words about our breakfast and the friendliness and helpfulness of our staff.Your positive feedback is a great motivation for us to continue improving and delivering quality service.We look forward to welcoming you back in the near future!Sincerely,The Smile Hotel Nha Trang Team
住宿方回覆: Dear Guest,Thank you for taking the time to share your feedback.We are truly sorry to hear that your stay did not meet your expectations. Please accept our sincere apologies for the inconveniences caused by the construction view, early morning noise, and lack of privacy. Regarding breakfast, we regret that you found it insufficient. We are constantly working to improve the quality and variety of our offerings, and your comments will be taken into serious consideration.Your feedback is very important to us, and we hope to have the opportunity to welcome you back in the future under more comfortable conditions with improved service.Warm regards,Smile Hotel Nha Trang
住宿方回覆: Dear Valued Guest,Thank you for taking the time to share your feedback. We are truly sorry to hear that your experience did not meet expectations.Please accept our sincerest apologies for the condition of the room and the surrounding area. Your comments regarding cleanliness and the non-functioning refrigerator have been noted and immediately forwarded to our housekeeping and maintenance teams for urgent improvement.While we’re glad to hear that our receptionist left a positive impression, we understand that this alone is not enough to make up for the overall experience. We truly regret that we were not able to provide the level of comfort and value you expected.Your feedback is very important and will help us improve our service. We hope you might consider giving us another chance in the future to serve you better.Warm regards,Smile Hotel Nha Trang
訪客用戶
高級房帶雙人或雙床帶窗戶
入住於 2025 年 7 月
夫妻/情侶出遊
46 則評論
10/10
超棒
發布於 2025 年 9 月 8 日
Супер, все было прекрасно, мне все понравилось, я в восторге, персонал дружелюбный
翻譯
住宿方回覆: Dear Valued Guest, Thank you very much for sharing your compliments about your stay at Smile Hotel Nha Trang. Our staff always try their best to provide the best service and we will take your comments as motivation to continue to bring more satisfaction to our customers in the future. We look forward to welcoming you back in the future and continuing to bring you great experiences. Best regards, Smile Hotel Team
住宿方回覆: Dear Mr Yoona, Thank you very much for sharing your compliments about your stay at Smile Hotel Nha Trang. Our staff always try their best to provide the best service and we will take your comments as motivation to continue to bring more satisfaction to our customers in the future. We look forward to welcoming you back in the future and continuing to bring you great experiences. Best regards, Smile Hotel Team
住宿方回覆: Dear Mr/Ms Katerina Ovchinnikova ;Thank you very much for your positive feedback about your experience at Smile Hotel. We are happy to know that you are satisfied with our rooms and services here. We greatly appreciate your recommendation and look forward to welcoming you back.Best regards,Smile Hotel Team