Staff made you feel welcome from start. Used the pre paid parking on site, well worth it. The room was lovely and had views front and to the rear to see the sea and beach. The outside terrace beer garden was excellent. The breakfast was good. Full range of continental and cooked items i.e full English or pancakes etc. Good range of beers etc.
I really enjoyed my stay at the OYO Newquay Beach Hotel. The staff were very welcoming and helpful. I was happy to have been upgraded from a single to a double bed accommodation due to high occupancy. The location is good as it's near the railway station (approx 5 mins) and 2 mins from the sea. I enjoyed the food at the elegant restaurant and found it a friendly service.
On arrival we were given our room key to which I was hoping to find a lovely harbour view which we booked. Unfortunately I couldn’t see the harbour from my window which was very disappointing so we had to pay for an upgrade for a sea view. The view i have to say was stunning, but the room was needing some TLC. For the price we paid per night the room was unacceptable, being we paid another £60 to upgrade. Where to start… The fridge didn’t work and when i told reception they just said it’s a temperature of a cool box NOT a fridge. (Then don’t say fridge on the web site). Our milk went off. They only provide small sachets of long life milk which I’m not a fan off. The water didn’t come out of the dated shower head properly and being it’s an over the bath shower it was so slippery. The walls were grubby, and the loo roll holder was broken. Severe lack of communication with us ie… no explaining about the bar that’s closes at 5pm and need to order from the restaurant. No telling us about where the spa was or opening times of the restaurant. No telling us about fire exits. The breakfast was ok but no ham or cheese on the continental selection like advertised on their webpage and also on the menu. Lovely view for an expensive price but definitely NOT what i call four star hotel.
Reviewing for the restaurant, I haven't stayed at the hotel but if it is anything like their food and service, then top drawer. Visited around a dozen times for their very unique Sunday roasts. Massive platter filled with your choice of roast meat and a massive helping of vegetables, roast spuds etc. Way too much for two sharing, really! If you are wanting a desert then good luck, I'm stuffed!
The staff were lovely, very friendly, helpful and always greeted you with a hello and a smile. The room was ok but a little tired, there were slits in the flooring in the bathroom and the bath had chips in it. The sink cupboard doors were cracked and split. However this did not detract to much form what a was a lovely weekend. The pool was clean and warm and an added attraction especially on the Sunday when the weather was bad. The meal in the 60's bistro was ok and again the staff welcoming and friendly.