紐波特古爾尼海濱度假村(Newport Harbor Island Resort)

Awesome, beautiful weather and perfect location! The hotel is a great!

From the moment we walked into the property we were welcomed and treated like family. The facility was well managed and maintained. The manager we talked with, Freddie, was personable and knowledgeable - a real asset to the hotel. The location was perfect- close to downtown but a little quiet escape.

We stayed two nights at this property Oct 7-9 with European friends. The first night there was a storm and a large piece of construction material broke loose and banged loudly outside their room. Staffing is below par: bar area tables are not cleared (unless you do it yourself) and the breakfast shop had only one person working and was agonizingly slow for mediocre food. The staff at the check-in desk was friendly but they were unable to rouse anyone to light another fire pit for us. Overall, this feels like a downward trending but still expensive place. We cannot recommend.

To be fair, this property is closing today for a 5 month renovation which in my opinion is much needed and long overdue. Furniture in rooms is very worn and outdated. However, staff couldn’t have been nicer and more helpful. Looking forward to coming back after remodel.

When we arrived, they gave us a room that was supposedly an upgrade. Tried to walk in the room, the door to sticks. You have to put your shoulder into it to get it open. There’s a hole in the wall in the hallway,furniture was extremely outdated , there was mold in the shower and coming through the wallpaper. When I complained the night manager was nice enough to get us another room in the other wing of the building it was their model room, which was much nicer and clean, but not well laid out. They’re closing for a complete remodel in a few weeks. Thank God! With the amount of money I spent on that room even with a remodel I would never pay that again .

The parking was terrible due to multiple events on every night we were there. The noise was ridiculous including our being woke up at 3:26AM on morning by a woman screaming. We had light bulbs out in our room that took multiple calls to get fixed. The staff was unconcerned about any of our issues. Bad experience

There were several issues we had. Our first room we had checked into was essentially a box (the parking awning blocked the entirety of the window), and to the staff's credit, they did find another room with a nicer view quickly. There was a wedding happening and in spite of asking guests to quiet down, it was nearly impossible with people shuffling in and out late at night. The priority seemed to be keeping wedding guests happy over other guests. Lastly, our shower was broken and we had to wait for another 45 minutes before the staff found us another room to shower in. This delay that morning caused us to miss our reservation for later that day. It's rare we'd say a hotel stay has ruined a trip but this came close.

The hotel is close to Thames Street. The property is a mess. The staff is unorganized, and their attitude was uncaring. Check-in and check-out was a mess. It's 3 days after my check-in still haven't received an email. The room was average. The sink had a massive crack in it. I paid nearly $1000/night. For that price, I expect excellence. This was nowhere near it.

Turned heat on upon arrival and it immediately smelled like something was burning. Walls are paper thin so had to hear disgusting noises by neighbors before sunrise, both mornings. The remote was filthy and we had to search for towels in the closet resting on top of the safe.