豐特諾特金普頓飯店(Kimpton Hotel Fontenot, an IHG Hotel)

My family and I spent New Years at the Fontenot and had high expectations since it was a Kimpton ran hotel. From the start things went down hill for us. We arrived at 5pm after a 7 hour drive and room wasn’t ready yet. No problem, we would get drinks and food at their restaurant, which is really good. Once room was ready, we had to take the bags ourselves no bellboy service was available. Elevators take forever here. We arrived at the room and at first it seemed clean but found an opened bottle of Jameson inside the closet, I don’t know what disgust me more the opened bottle or that it was Jameson cheap liquor. No biggie I told my wife, I’ll just chuck it in the trash. Here’s where things are horrible. Next morning no one took out the trash, housekeeping did our beds but didn’t take out the trash. No problem, then my wife noticed there was just little toilet paper left, three women in my family do the math. So I called and requested some to please be sent up. Went out on the town came back and nothing. Told my wife let’s just go buy some. Next morning trash was still there and we had no towels. Called for towels 3 times until they brought them up after I had dried myself with the little towels, we had dinner reservations and we were in a hurry. There is no room service only in the mornings. The room was ok, the bathroom outdated and the Tv was falling from the bracket mount, couldn’t even move it or it would fall off. The hotel has a nice restaurants and bar. Great location.

The property was very nice and well-located. I would have really enjoyed my stay had I not been woken up at 4am by a fire alarm that was a false alarm. When we got downstairs, there was one person trying to figure things out. She ignored the guests, and there was someone else actually being a little rude about answering questions. They did not give any answers about why the alarm went off and how they were sure it was safe to go back to sleep. There was no apology or anything offered

There was an issue with the alarm system, it went off 4am which caused a bit of a scare, happened again the next day. Unfortunately there wasnt a messaging system available to advise guests that they were false alarms so that was disappointing- other than this the hotel is lovely and very well appointed. Very much enjoyed the 2 restaurants and the coffee shop in the morning. Would very much recommend,

Be aware!! When you select the ‘parking’ option to prepay, it’s for bicycle parking and not for your car. This is what I was told when I contacted the hotel after checking out after a one night stay. How ridiculous!! Who rides their bikes to New Orleans? I was charged an additional $49 for one night of parking. And additional $3.50 for the minibar even though I never took anything from it. This is clearly false advertising. Make sure you confirm the specific charges before pre-paying.

Great hotel in NOLA. On site food was superb, staff were either great or not. Hotel design is flawless. One knock, perhaps it's just an older building thing, but man alive was the water pressure awful. Took 30 minutes to shower. However, I'll be back here next time I'm in town.

Someone walked into my room while I was laying down trying to sleep after I had just checked in and got my room. I called the front desk after it happened and they told us it was the mini bar attendant and that the manager was aware and would get back to us. No one ever got back to us and the person on the phone was so awkward and hung up after we expressed our concerns. I was just so tired so i ended up falling back asleep. This morning at check out, no one even asked how the stay was or gave us an update on why someone walked into our room and we had a flight to catch so we couldn’t bring it up.

This place was really nice: great style to interior, comfortable bed, good views and great customer service.

Beautiful property, wonderful/friendly staff, comfortable rooms. Every request we made was accommodated, and the location was amazing for Mardi Gras. We will return.

The room was updated but still had the charm of historic New Orleans. The restaurant food was excellent. Definitely will return.