新德里飯店(The Grand New Delhi)

The hotel staff's response is too poor This is a hotel reservation for customers on a business trip to our company, but if they don't answer the phone, they hang up in the middle. It's not a 5-star hotel service. I'm very disappointed

Good location, friendly staff. Everything was excellent except the aircon in my room that didn't go below 21.5 degrees. But I never complained so it wasn't fixed. The hotel even gave me a change for the currency whenever needed. Uber pickup is right outside the main door, so was very convenient. All big malls are right next door.

Was a good hotel. Big and lot of amenities! Food was excellent- convenient location. Will recommend to stay!

I love the vibe pf hotel. Rooms are old. But food and lobby is better

Great garden..... Amenities poor.... Food mostly Indian..... Average quality... Need lots of progress and focus on hygiene...

Good location and save me a lot of traveling time

I made a booking for 7th July at," The Grand". Reservation was made for 2 guest , I checked in round 8 30 p.m at the time of check-in i made it very clear that my finance will check in late at the time of my check in i submit his id and my id proofs and informed them he will checking in somewhere round 4a.m in morning. He came at the time of check-in he was stopped by ur staff Yoginder Singh and he got into an argument as per him my finance was a visitor and he cannot check in. After requesting several time to check with the reception he didn't let him step in the property and asked him either to make a reservation or he can leave the property . My finance have to call me it took almost 20 min for him check in after getting a confirmation from the reception. Such a horrible service i will never book this property again. Horrible service specialy Yoginder singh he dont know how to treat guests

Disorganized, majority of staff was helpful, bathroom needs to be updated. Some staff members need better training. Internet issue couldn’t to fixed during my three days stay. Only 2 devices are allowed to connect the internet in 2022 - far less than normal. Breakfast was ok- milk smelled like sitting for days when I used in serial. ***ager was humble and apologetic for the other staff member ( a tall guy) who didn’t care how long I was standing while entertaining un***nered customers didn’t care who was in front of him in-line. Short of staff. Couldn’t even find a taxi one evening for 45 minutes. Convenient to walk the malls. Good gym facility outdated equipments though e.g. treadmills. Entrance of the hotel was clean and grand. Overall- disappointing, wouldn’t like to stay again here

This is 2 Time I stayed here . 1st time air conditioning breakdown for whole day in peak summer . This time the rooms where not fully prepared/ no ala carte lunch available/ bell captain services zero / no internal phones - one has to call Through outside mobile no. - this problem exits since months . Will never start here