波士頓納蒂克萬怡飯店(Courtyard Boston Natick)

I was not impressed with the room for the price and no breakfast included. I went downstairs and ordered a plain bagel (only choice and small) with small cream cheese (which had to make it count) and small bottle of orange juice for $13.91. The shower head needs to be replaced, the ceiling in the bathroom needs to be replaced, starting to create mold. The lotion, provided by the hotel, was used not new. The plug behind the nightstand did not work properly so my phone didn't charge overnight.

Stayed for one night and was very happy with the overall experience. Clean room, as advertised, comfortable king bed. Check in process was efficient and front desk staff was extremely friendly and easy to work with. Didn’t take advantage of the bar/kitchen but the food options looked great! Only con would be I wish there was a microwave in the room. Not a huge issue but I had some leftovers from dinner I would’ve loved to heat up lol. That said, a solid 8/10 experience.

Never have I stayed at a large chain hotel that didn’t have available rollaway beds. We had a last minute addition to our family travels but our room only had 2 queen beds, no couch. We asked for a rollaway for which we would have paid extra. We were told the hotel did not possess any rollaway bed options. We were shocked. Thus two grown adults had to sleep in the same small bed. We asked if we could change the room from a 2 queen to a King plus sofa (at least that would give the 2 people sleeping together more room), but were told we could make no changes to our room reservation because we booked it thru *******. I won’t make that mistake again. I was shocked and disappointed that the Marriott did not provide coffee for their guests. Never have I ever stayed at any hotel or even roadside motel that did not offer complimentary coffee for their guests. I was very disappointed that the facility didn’t offer breakfast. It’s come to be expected that continental breakfast items will be available either complimentary or at minimal cost to guests at all hotels with the reputation of JW Marriott. On Saturday morning the hotel had no hot water available in any of the rooms. Something had broken. Therefore we were unable to take a shower prior to leaving for the day. The hotel staff at the front desk and bar were understaffed on more than one day. We were generally underwhelmed by the hotel in general, no fault of staff. Staff were polite and friendly.

I had, I think, the most modest room -- one queen bed. But the room was really spacious. It had a fold-out couch that was really comfortable to sit on to watch TV. The room was impeccably clean and in excellent condition. The bistro downstairs was a good and fairly priced source for rooms I (as a solo traveler) could take up to my room. The location is great -- easy access to the Mass Pike and Boston, but not so close that I heard traffic noise. Great room for a very good price (taking into account Boston housing costs and the competition!).

We stayed here when we visited family in nearby Framingham. It's our second time in the past 4 months. The lobby, Bistro and hallways are updated. The rooms are not updated. They are, however, very quiet and it's restful. The bathrooms and showers need a big upgrade. Our shower was a dud; hardly had any flow. Again, the location is great for shopping at the Natick Mall and Shopper's World. I would like the lobby to offer coffee for their guests. When we were leaning at 6:30 am the desk clerk said the Bistro wasn't open yet and there was a coffee maker in our room. That's just poor customer service in my opinion. We were the only 2 people up Anna checking out... find some coffee for your guests to take with them. Just wanting more and expecting more from a Marriott Bonvoy.

Nice and convenient location to family during visits. Lots of shopping nearby. The hotel itself is quiet and clean. The staff is very helpful. I have stayed there 3 times in the last 4 months and I have had no problems. I highly recommend.