This was my most expensive booking while in Naples for a short holiday. There were some really good aspects to the hotel offering - a very central location next to Garibaldi and a really nice rooftop sundeck pool and bar (although I’m not entirely clear why the sides of the sundeck have been camouflaged with fake foilage, completely blocking out the view across the city). However, my room was really disappointing for the price. While large, and clean, with big traditional balcony windows looking over the street, there were problems throughout the space which demonstrated a lack of attention and care. The toilet flush was broken, with the short flush not working and the main flush jamming so you had to push it several times to shut off the flow. The settee was filthy and needed a good clean. The walls were scuffed and dirty. There were no instructions for the air con. And all the lights bar one in the ceiling were broken. There were slippers but no dressing gown. There was no soap in the bathroom to allow you to wash your hands properly Moreover, the large space was just really under designed. It felt bare and quite soulless, when with some thought it could have been turned into a really lovely space, perhaps with a coffee table to allow one to make meaningful use of the settee etc. generally I was just disappointed given the price and star rating. What is worse, when I explained the issues to the receptionist at the end of my stay he just stared blankly at me and then asked me for the city tax, and in the end I felt forced uncomfortably to ask him explicitly if he had an apology and some kind of explanation for me regarding the issues I had identified. This kind of anti-customer service is entirely unacceptable for any hotel, and it really summarises the underlying problems with this place - claiming to be a luxury hotel when it really isn’t, sadly. Oh, and breakfast fine but not outstanding. Too much cheap processed food (ie cake and dry biscuits) and not enough hot food and healthy options like fresh fruit.
滿意
54 評價