溫莎高爾夫俱樂部飯店的評論

住宿方回覆: Dear Wendy, Thank you so much for your wonderful feedback. We’re delighted to hear that you enjoyed your stay with us and found Windsor to be a fantastic base for exploring Nairobi. It’s a pleasure knowing that you appreciated the comfort of our rooms, the views of the golf course, our dining, and the leisure facilities we offer. Most of all, we’re truly grateful for your kind words about our staff, they take great pride in making every guest feel welcome, and your recognition means the world to us. We look forward to welcoming you back for another memorable stay soon.

住宿方回覆: Dear Khialvin, Thank you for your excellent review! We’re delighted to hear that you had an enjoyable stay and loved our rooms, food, and conference facilities. Eric will be thrilled to know that he made your dinner experience memorable! And yes, our walking trails are definitely a unique experience. We look forward to welcoming you back for another great stay.

住宿方回覆: Dear Phindim2025, Thank you for choosing to stay with us and for reviewing us, We’re delighted to hear that you enjoyed our beautiful setting, golf course, and jogging trails, as well as the friendly service from our team. We appreciate your feedback regarding the rooms and showers, and we will certainly consider this as we continue to enhance our guest experience. Your comment about the music volume is also noted, and we will review our evening entertainment schedule to ensure a more restful stay for our guests. We hope to welcome you back for another enjoyable visit in the future.

住宿方回覆: Dear 190saleemr, Thank you for your wonderful review and for choosing to stay with us, We’re delighted to hear that you had a fantastic experience and enjoyed the quality of our food and service. Your kind words about our reception team, especially Ms. Purity, truly mean a lot. We will be sure to share your appreciation with her she will be thrilled to know she made a positive impact on your stay! We also appreciate your understanding regarding room service timing due to the unique layout of our property. Your feedback helps us continue improving our guest experience. Thank you for recommending us! We look forward to welcoming you back on your next visit to Nairobi.

住宿方回覆: Dear Terry P, Thank you for taking the time to share your feedback. We sincerely regret that the experience did not meet your expectations. Your comments regarding the room condition, air circulation, and TV operations are duly noted, and We will carefully review these areas to explore ways to enhance our guests' experience. We understand that our location is outside the city center, but we hope the serene ambiance of our golf course offers a peaceful retreat from the city's hustle and bustle. That said, we always strive to enhance guest comfort, and we truly appreciate your insights. Your feedback is valuable, and we would love the opportunity to welcome you back in the future for an improved experience.

住宿方回覆: Dear ColinMD3800MO, Thank you for your continued trust in us during your business visits, we truly appreciate your loyalty! We’re delighted to hear that you once again enjoyed excellent service and found our team to be polite, accommodating, and friendly. Providing a welcoming and comfortable experience is always our goal. We’re also glad you appreciate our beautiful setting, even without playing golf! And yes, our location does make it convenient for exploring Nairobi. We look forward to welcoming you back on your next visit and ensuring another great stay.

住宿方回覆: Dear Andrew, Thank you for taking the time to share your detailed feedback regarding your recent stay at our hotel. We sincerely apologize for the numerous issues you encountered, and we appreciate your patience in bringing them to our attention. We are genuinely sorry to hear about your disappointing experience during check-in. A 45-minute wait is unacceptable, and we understand the frustration it must have caused. Rest assured, we will thoroughly investigate the matter and take the necessary steps to ensure such delays do not happen in the future. We are equally disappointed to learn about the challenges you faced with the food service. Your experience does not align with the high standards we aim to provide, and we will be addressing this matter with our kitchen and service teams to prevent a recurrence. Regarding the noise disturbances and the discomfort caused by a hard mattress, we apologize for any inconvenience. We take guest comfort seriously, and we will assess the room conditions to implement improvements where needed. Your comments about the staff's training and demeanor are concerning, and we appreciate your honesty. We will be conducting additional training sessions to address any shortcomings and ensure that our team is better equipped to meet the needs of our guests. Once again, we apologize for falling short of your expectations and appreciate your understanding as we work to address these issues.

住宿方回覆: Dear JohnIK5376DQ, Thank you for taking the time to share your detailed feedback about your recent stay with us. We appreciate your kind words regarding the cleanliness of our guest rooms, the comfort of the beds, and the efficiency of hot water during the day. We also value your input on areas where we can improve. We apologize for the inconvenience you experienced with the unreliable internet in your room. We understand the importance of a reliable internet connection, especially for business purposes. We will review and address this issue promptly to ensure a more consistent and reliable internet service for our guests in the future. Your feedback is invaluable to us, and we hope to have the opportunity to welcome you back in the future to provide a more seamless and enjoyable experience.