住宿方回覆: Dear Guest,I am delighted that you had a memorable stay with us here at Oaks Brisbane Aurora Suites.We are truly grateful for the wonderful feedback you provided about our hotel, your stay, and our team. We are committed to consistently providing a memorable experience for our guests and your feedback and appreciation is the greatest motivation and reward for myself and the team.We are delighted to have had you as our guest and look forward to welcoming you back.Kind Regards,Oaks Brisbane Aurora Suites
Danboyimingzhi,ningjingyizhiyuan
河景兩臥室公寓
入住於 2025 年 10 月
家庭出遊
4 則評論
9.0/10
滿意
發布於 2025 年 11 月 12 日
房屋居家旅行實用性強,高層景色很美可以俯瞰布里斯本城市全景
住宿方回覆: Dear Danboyimingzhi,I am delighted that you had a memorable stay with us here at Oaks Brisbane Aurora Suites.We are truly grateful for the wonderful feedback you provided about our hotel, your stay, and our team. We are committed to consistently providing a memorable experience for our guests and your feedback and appreciation is the greatest motivation and reward for myself and the team.We are delighted to have had you as our guest and look forward to welcoming you back.Best Regards,Oaks Brisbane Aurora Suites
住宿方回覆: Dear Guest,Thank you for taking the time to share your feedback. We are delighted to hear that you found the room's location fantastic and incredibly convenient for getting everywhere. It is also wonderful that the spaciousness and well equipped kitchen made your family trip easy, allowing you to cook and store fresh groceries.Please accept my apologies that your guest room did not live up to your expectations and that you found the room to be outdated. I have passed this feedback onto hotel management. We sincerely apologise for the baffling and annoying experience of finding that someone had entered your room every day. Please be assured that we take the security and privacy of our guests very seriously. Your feedback has been escalated to management for investigation.We regret that this intrusion impacted your sense of privacy and comfort. We appreciate you bringing this matter to our attention, and we hope to have the opportunity to welcome you back for a truly undisturbed stay in the future.Kind RegardsOaks Brisbane Aurora Suites
住宿方回覆: Dear Guest,Thank you for taking the time to provide feedback on your most recent stay with us at Oaks Brisbane Aurora Suites. We are pleased to hear that you found our location very convenient for transportation, and that you appreciated the proximity of the 7-Eleven right at our doorstep. We are also glad to know our front desk staff were friendly and polite and that your kitchen was well-equipped.We sincerely apologise that the construction noise from the site directly across the street was disruptive to your sleep, especially with work starting at 7.00am. We understand how frustrating this is, and we regret that this external factor negatively impacted the comfort of your stay. While the construction is outside of our control, we are actively looking into solutions, such as offering rooms on alternative sides of the building or on higher floors, to mitigate the noise for our future guest stay. We do try our best to accommodate all requests subject to room availability. We appreciate you bringing this to our attention. We hope to have the opportunity to welcome you back for a more peaceful experience in the future.Kind Regards,Oaks Brisbane Aurora Suites
Security and the admin were very strict on who could come into your room during the day, (night I can understand). Had friends who came to visit while in the city early afternoon and they weren’t allowed in unless they were listed as guests on the room, with a number limited based on your room size. Had to leave the apartment and find somewhere else to catch up with them. Otherwise rooms were well presented with great views, and super convenient location.
翻譯
住宿方回覆: Dear Guest,Thank you for taking the time to complete our online guest satisfaction survey following your recent stay with us.We are delighted to hear that your rooms were well presented and offered great views. It is also wonderful that you found our location super convenient.I am sorry to hear that your stay didn't necessarily go to plan. On arrival you agreed to the terms and conditions of stay along with our house policy which restricts the total number of people permitted in a 2 bedroom apartment to 5 people maximum, this was explained on check-in. I apologise that you may have not been met with the friendliest of demeanours from our security and front desk staff, but I am sure they tried to remain as patient as they could. as I'm sure you can reasonably imagine the security team has quite a task ensuring our policies are adhered to by all guests for the safety and comfort of all occupants in the building.We hope to have the opportunity to welcome you back in the not too distant future. Kind Regards, Oaks Brisbane Aurora Suites
住宿方回覆: Dear Karin,I am delighted that you had a memorable stay with us here at Oaks Brisbane Aurora Suites.We are truly grateful for the wonderful feedback you provided about our hotel, your stay, and our team. We are committed to consistently providing a memorable experience for our guests and your feedback and appreciation is the greatest motivation and reward for myself and the team.We are delighted to have had you as our guest and look forward to welcoming you back.Kind Regards,Oaks Brisbane Aurora Suites
訪客用戶
一臥室公寓,(無家政服務)
入住於 2025 年 11 月
家庭出遊
2 則評論
9.0/10
滿意
發布於 2025 年 12 月 25 日
位置優越 交通方便
訪客用戶
兩臥室公寓
入住於 2023 年 5 月
家庭出遊
6 則評論
8.5/10
很好
發布於 2023 年 8 月 26 日
酒店前台的服務很好。check in, check out, 寄存行李時,她們的態度都好好,非常感謝她們的友好幫助。酒店有點兒舊,沒有浴簾或趟門,洗澡時水很容易彈到地面上。不過床很舒服,睡得很好。
住宿方回覆: Dear Guest, Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey. We appreciate your feedback and are delighted to learn that, for the most part, you enjoyed your stay and we met your expectations. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. Kind Regards, Oaks Birsbane Aurora Suites
Mikeshao-aoxindingzhi
兩臥室公寓
入住於 2024 年 6 月
家庭出遊
223 則評論
9.5/10
極佳
發布於 2024 年 8 月 31 日
地段好的 兩室衞生狀況可以 但是畢竟開業年歲比較久,設施一般
住宿方回覆: Dear Guest, Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey. We appreciate your feedback and are delighted to learn that, for the most part, you enjoyed your stay and we met your expectations. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. Kind Regards, Oaks Birsbane Aurora Suites