布里斯班奧羅拉盛橡套房飯店的評論

住宿方回覆: Dear Guest,I am delighted that you had a memorable stay with us here at Oaks Brisbane Aurora Suites.We are truly grateful for the wonderful feedback you provided about our hotel, your stay, and our team. We are committed to consistently providing a memorable experience for our guests and your feedback and appreciation is the greatest motivation and reward for myself and the team.We are delighted to have had you as our guest and look forward to welcoming you back.Kind Regards,Oaks Brisbane Aurora Suites

住宿方回覆: Dear Danboyimingzhi,I am delighted that you had a memorable stay with us here at Oaks Brisbane Aurora Suites.We are truly grateful for the wonderful feedback you provided about our hotel, your stay, and our team. We are committed to consistently providing a memorable experience for our guests and your feedback and appreciation is the greatest motivation and reward for myself and the team.We are delighted to have had you as our guest and look forward to welcoming you back.Best Regards,Oaks Brisbane Aurora Suites

住宿方回覆: Dear Guest,Thank you for taking the time to share your feedback. We are delighted to hear that you found the room's location fantastic and incredibly convenient for getting everywhere. It is also wonderful that the spaciousness and well equipped kitchen made your family trip easy, allowing you to cook and store fresh groceries.Please accept my apologies that your guest room did not live up to your expectations and that you found the room to be outdated. I have passed this feedback onto hotel management. We sincerely apologise for the baffling and annoying experience of finding that someone had entered your room every day. Please be assured that we take the security and privacy of our guests very seriously. Your feedback has been escalated to management for investigation.We regret that this intrusion impacted your sense of privacy and comfort. We appreciate you bringing this matter to our attention, and we hope to have the opportunity to welcome you back for a truly undisturbed stay in the future.Kind RegardsOaks Brisbane Aurora Suites

住宿方回覆: Dear Guest,Thank you for taking the time to provide feedback on your most recent stay with us at Oaks Brisbane Aurora Suites. We are pleased to hear that you found our location very convenient for transportation, and that you appreciated the proximity of the 7-Eleven right at our doorstep. We are also glad to know our front desk staff were friendly and polite and that your kitchen was well-equipped.We sincerely apologise that the construction noise from the site directly across the street was disruptive to your sleep, especially with work starting at 7.00am. We understand how frustrating this is, and we regret that this external factor negatively impacted the comfort of your stay. While the construction is outside of our control, we are actively looking into solutions, such as offering rooms on alternative sides of the building or on higher floors, to mitigate the noise for our future guest stay. We do try our best to accommodate all requests subject to room availability. We appreciate you bringing this to our attention. We hope to have the opportunity to welcome you back for a more peaceful experience in the future.Kind Regards,Oaks Brisbane Aurora Suites

住宿方回覆: 親愛的客人，感謝您抽出時間對您最近入住布里斯班奧羅拉盛橡套房酒店 (Oaks Brisbane Aurora Suites) 的體驗提供反饋。我們很高興聽到您享受了您的住宿並且它滿足了您的期望！我們期待在不久的將來再次歡迎您的到來。誠摯的問候，布里斯本奧羅拉盛橡套房飯店

住宿方回覆: 尊敬的賓客，感謝您抽空分享您近期在布里斯本奧羅拉盛橡套房飯店 (Oaks Brisbane Aurora Suites) 的入住體驗。我們很高興得知您入住愉快，並達到了您的期望！我們期待在不久的將來再次歡迎您的光臨。此致，布里斯本奧羅拉盛橡套房飯店

住宿方回覆: Dear Guest,Thank you for taking the time to complete our online guest satisfaction survey following your recent stay with us.We are delighted to hear that your rooms were well presented and offered great views. It is also wonderful that you found our location super convenient.I am sorry to hear that your stay didn't necessarily go to plan. On arrival you agreed to the terms and conditions of stay along with our house policy which restricts the total number of people permitted in a 2 bedroom apartment to 5 people maximum, this was explained on check-in. I apologise that you may have not been met with the friendliest of demeanours from our security and front desk staff, but I am sure they tried to remain as patient as they could. as I'm sure you can reasonably imagine the security team has quite a task ensuring our policies are adhered to by all guests for the safety and comfort of all occupants in the building.We hope to have the opportunity to welcome you back in the not too distant future. Kind Regards, Oaks Brisbane Aurora Suites

住宿方回覆: 尊敬的SFWong88，感謝您抽出時間就您最近入住布里斯班奧羅拉盛橡套房酒店 (Oaks Brisbane Aurora Suites) 的體驗提供回饋。對於您入住期間客房清潔服務出現的問題，我們深感抱歉。關於盤子和鍋碗瓢盆髒污，以及毛巾和洗衣精未及時更換的問題，我們深感遺憾。這不符合我們力求提供的服務標準。感謝您的耐心與理解，我們將與客房清潔團隊共同解決這些問題，確保改善。積極的一面是，我們很高興聽到您喜歡我們優越的地理位置和美麗的景色。希望不久的將來，我們有機會再次歡迎您光臨。此致，布里斯本奧羅拉盛橡套房飯店

住宿方回覆: 尊敬的 E-m，非常感謝您抽出時間對您最近入住 Oaks Brisbane Aurora Suites 酒店的體驗提供回饋。我們很高興聽到您享受了您的住宿並且它滿足了您的期望！我們期待在不久的將來再次歡迎您的到來。誠摯的問候，布里斯本奧羅拉盛橡套房飯店

住宿方回覆: 親愛的賓客，感謝您抽出時間透過我們的賓客滿意度調查分享您近期的入住體驗。我們非常重視您的回饋，並很高興得知您整體上享受了此次入住體驗，我們也達到了您的期望。遺憾的是，在您入住期間，我們遇到了意外的熱水中斷，為了保障賓客的安全，我們特此通知供應商，希望盡快修復問題，但他們無法告知何時能夠恢復熱水供應。我可以告訴您，熱水供應已恢復，我們已採取預防措施，以防止此類問題再次發生。感謝您選擇入住我們酒店。我們期待在不久的將來再次歡迎您的光臨。此致，布里斯本奧羅拉盛橡套房飯店 (Oaks Brisbane Aurora Suites)。

住宿方回覆: Dear Karin,I am delighted that you had a memorable stay with us here at Oaks Brisbane Aurora Suites.We are truly grateful for the wonderful feedback you provided about our hotel, your stay, and our team. We are committed to consistently providing a memorable experience for our guests and your feedback and appreciation is the greatest motivation and reward for myself and the team.We are delighted to have had you as our guest and look forward to welcoming you back.Kind Regards,Oaks Brisbane Aurora Suites

住宿方回覆: Dear Guest, Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey. We appreciate your feedback and are delighted to learn that, for the most part, you enjoyed your stay and we met your expectations. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. Kind Regards, Oaks Birsbane Aurora Suites