楠迪美居飯店的評論

住宿方回覆: Dear Valued Guest,Thank you for sharing your wonderful feedback. We are delighted to hear that you enjoyed our convenient location and the nearby amenities. We are especially pleased that you and your family were able to take advantage of the swimming pool and children's entertainment facilities. It is always our goal to provide a relaxing and enjoyable experience for all our guests. We hope to welcome you back for another wonderful stay soon.Kind RegardsJack WorkGeneral ManagerMercure Nadi

住宿方回覆: Dear Valued Guest,Thank you for sharing your feedback. We sincerely regret to hear about your experience and any inconvenience you encountered during your stay. The safety and comfort of our guests are our top priorities, and we take such concerns very seriously.Regarding the security issue you mentioned, we encourage all our guests to utilize the in-room safes provided for valuables. However, we understand how distressing this situation must have been, and we strongly recommend that any such incidents be reported immediately to hotel management and local authorities for proper investigation.We also regret any discomfort caused by mosquitoes. While we have regular pest control measures in place, we will review and enhance these efforts to ensure a more pleasant stay for our guests. Additionally, we appreciate your comments on room furnishings and bathroom design, and we will share this feedback with our management team to explore possible improvements.Your experience does not reflect the high standards we strive to uphold, and we apologize for any disappointment. Should you wish to discuss your concerns further, please do not hesitate to contact us directly. We truly value your feedback and hope to have the opportunity to restore your confidence in our hotel in the future.Kind RegardsJack WorkGeneral ManagerMercure Nadi

住宿方回覆: Dear Houbuhoubuhou,Thank you for taking the time to share your feedback. We sincerely regret that your stay did not meet your expectations. However, we would like to take this opportunity to address your concerns and provide clarification regarding your experience.Firstly, we take great pride in the dedication and professionalism of our staff, who strive to provide warm and attentive service to all our guests. Our team is always available to assist with luggage upon request, and we apologize if this service was not extended to you at the time of your arrival.Regarding the hotel facilities, Mercure Nadi is a mid-range property, and while we do not have an elevator, our team is always happy to assist guests who require help with their luggage. Additionally, we provide complimentary bottled water in our Privilege Rooms, while other guests can purchase bottled water at the bar or restaurant.We are also disappointed to hear your concerns regarding housekeeping. Cleanliness is of utmost importance to us, and our rooms undergo thorough cleaning and inspection before each guest's arrival. Should any issue have arisen, we would have been happy to rectify it immediately if brought to our attention during your stay.As for our breakfast offerings, we strive to provide a variety of options that cater to different tastes and dietary requirements. We regret that it did not meet your expectations, and we appreciate your feedback as we continue to improve.We also want to clarify that our front office team provides safety recommendations based on local knowledge and experience. While Nadi is generally a welcoming and vibrant area, we advise guests to be cautious when walking at night for their safety and well-being.Lastly, we take any allegations of discriminatory behavior very seriously. Mercure Nadi is committed to providing an inclusive and respectful environment for all guests, regardless of background or nationality. We would like to assure you that our staff are trained to treat every guest with the same level of professionalism and courtesy. If there was any misunderstanding, we sincerely apologize and will investigate this matter further.We appreciate your feedback and are always striving to improve our services. Should you wish to discuss your experience further, please do not hesitate to contact our management team directly.Kind RegardsJack WorkGeneral ManagerMercure Nadi

住宿方回覆: Dear scjwinnn,Thank you for taking the time to share your feedback. We sincerely regret that your experience did not meet your expectations, particularly regarding our dining options and the absence of an elevator. Your comments are important to us, and we will certainly review them with our team to identify areas for improvement.We strive to provide a comfortable and enjoyable stay for all our guests, and we apologize for any inconvenience you faced. Should you choose to visit us again, we would love the opportunity to provide you with a better experience.Kind RegardsJack WorkGeneral ManagerMercure Nadi