住宿方回覆: Dear Valued Guest!Thank you for sharing your feedback. We’re delighted to hear that you enjoyed our hotel’s great location in the city center, the convenience of nearby shops and restaurants, and the easy access to Sun Plaza for the train and cable car to Fansipan.We’re also happy that you appreciated our spacious, airy rooms, affordable rates, and included breakfast. We apologize that the juice at breakfast did not meet your expectations and will review it with our team to improve.Thank you again for your review, and we hope to welcome you back to Azure Sapa Hotel soon!Best Regards,Deysi LeeFront Office Manager
住宿方回覆: 尊敬的賓客!非常感謝您抽出寶貴時間分享您的詳細回饋。我們衷心感謝您的坦誠,也感謝您讓我們有機會更了解您的入住體驗。我們很高興得知我們員工的友善服務讓您的入住更加愉快,但對於您入住期間的某些方面未能達到您的預期,我們深感抱歉。您對客房等級、陽台設施以及額外服務費用的意見非常寶貴,我們已記錄在案並提交給管理團隊進行審核。我們始終致力於提供透明的信息,並不斷改進設施,以更好地服務賓客。感謝您提出的寶貴意見,我們將盡力提升賓客體驗。再次感謝您選擇入住薩帕蔚藍酒店,我們期待有機會再次歡迎您的光臨,並為您提供更優質的入住體驗。此致,敬禮!前台經理 Deysi Lee
住宿方回覆: Dear Valued Guest!Thank you very much for taking the time to share your feedback. We are delighted to know that you found our hotel to be of great value, conveniently located near Sun Plaza, and ideal for taking the cable car to Fansipan.We also truly appreciate your kind words about the cleanliness and tidiness of our facilities. Your feedback encourages us to keep improving and maintaining a comfortable environment for all our guests.We hope to have the pleasure of welcoming you back soon for another enjoyable stay in Sapa!Warm regards,Deysi LeeFront Office Manager
住宿方回覆: 尊敬的客人!非常感謝您的精彩評價!我們很高興得知您喜歡我們優越的地理位置、美麗的河谷和莫阿納薩帕的景色,以及我們豐盛的早餐。您的滿意是我們最大的回報,我們期待您的再次光臨,為您帶來另一個難忘的入住體驗!此致,敬禮!前台經理 Deysi Lee
CHEN JIA ZHEN
豪華房
入住於 2025 年 7 月
獨自出遊
16 則評論
9.5/10
極佳
發布於 2025 年 8 月 20 日
服務人員很親切👍🏼飯店景色很美
美中不足是洗澡水會忽大忽小、忽冷忽熱…
住宿方回覆: Dear Valued Guest!Thank you so much for your kind feedback! We’re delighted to know that you enjoyed the beautiful view and appreciated the friendliness of our staff. We sincerely apologize for the inconvenience caused by the unstable shower water temperature and pressure. Your feedback is very valuable to us, and our maintenance team will look into this issue promptly. We truly appreciate your understanding and hope to have the chance to welcome you back with an even better experience next time!Best Regard,Deysi LeeFront Office Manager.
住宿方回覆: Dear Valued Guest!Thank you very much for sharing your experience with us. We are glad that even though you arrived late, you chose to stay at our hotel to rest, refresh, and enjoy breakfast the next morning.We are delighted to know that you found your stay comfortable and appreciated the beautiful scenery. Your kind words truly encourage our team.We sincerely look forward to welcoming you back to Azure Sapa Hotel in the future.Warm regards,Deysi LeeFront Office Manager