Ruby Lilly瑰寶飯店（慕尼黑瑪利亞廣場）的評論

住宿方回覆: Hey Joannexh,Thank you so much for your fantastic review.We're absolutely thrilled to hear that you enjoyed your stay with us at Ruby Lilly. It's great to know that our location made your trip convenient and allowed you to easily explore the city. After all, being centrally located is part of our Lean Luxury philosophy.We're also pleased to hear that you found the room spacious and appreciated the chic, cosy vibe we've worked so hard to create. And yes, the Marshall speaker is indeed a little bonus we love to provide for our guests.Your kind words about the vibes and ambience of our hotel are truly heartwarming, and we're so glad you're planning to return. We can't wait to welcome you back.Your Ruby Lilly Team

住宿方回覆: Hey Sunshine,Thank you for your wonderful feedback. We're thrilled that you enjoyed the modern design of Ruby Lilly and found our team to be friendly and professional. We're indeed proud of our down-to-earth service, making sure everyone feels at home.It's fantastic that you appreciated our breakfast spread and the Marshall speaker in your room - we believe it's the little things that make a stay special. We're also delighted that you found our Green Option a flexible and worthwhile option.We're glad that you highlighted our central location, making it convenient for our guests to explore the vibrant city of Munich and easily access the airport.We can't wait to welcome you back to Ruby Lilly for another memorable stay.Your Ruby Lilly Team

住宿方回覆: Hey Sze Wai Victoria,Thanks for sharing your experience with us. We're glad to hear that you found our self check-in convenient and appreciated our unique front desk-bar concept. It's also great that you enjoyed our drink coupon offer and found our 24-hour bar to your liking. Your feedback about the bathroom door and the leak is valuable to us. We're always looking to improve, and your comments help us do that. We encourage guests to inform our hosts of any issues during their stay so we can make their experience as comfortable as possible.It sounds like you had a mostly positive stay, and we hope to welcome you back to Ruby Lilly in the future.Your Ruby Lilly Team

住宿方回覆: 嗨，Sunshine，感謝您的精彩評論。在Ruby，熱情歡迎您的到來，並在客人入住期間與他們友好交談，是酒店生活的重要組成部分。我們很高興聽到慕尼黑的接待人員為您的旅程留下了難忘的回憶，讓您感到賓至如歸。然而，為了實踐「精益奢華」的概念，我們的客房不設迷你吧。您可以在Galleys餐廳享用免費熱飲和Maxi吧台，購買其他小物。您也可以下樓到酒吧享用飲料或小吃——酒吧全天候開放。我們期待您的再次光臨。 Ruby Lilly團隊

住宿方回覆: Hey Sunshine, Thank you so much for taking the time to share your experience with us. We're sorry that your stay didn't live up to your expectations. Cleanliness is very important to us so we were disappointed to hear that your room was not up to standard and will be looking into this with our housekeeping team. We really appreciate you taking the time to let us know as cleanliness and comfort is a priority in all of our hotels. We hope you will consider giving us another chance in the future. Your Ruby Lilly Team

住宿方回覆: 您好，Sunshine，非常感謝您抽出寶貴時間與我們分享您的經驗。我們是一家擁有許多優勢的城市酒店：您位於市中心，就在慕尼黑的中心，您支付的價格實惠。我們很高興您從中受益。然而，中心位置也意味著空間較小。這就是為什麼我們把房間設計得小而漂亮，例如巧妙地將浴室整合到主房間中。順便一提：看看我們寬敞的哇房間，有足夠的活動空間。為了與我們的精益奢華理念保持一致，我們的客房內沒有迷你吧。相反，我們設有 24/7 酒吧，提供美味飲品和獨特的 Ruby 氛圍。我們的廚房還提供免費茶水站和自動販賣機，裡面裝滿了零食和您經常忘記在家的小東西，例如牙膏或適配器。得知您不喜歡我們的 Ruby Care 產品，我們深表遺憾。該系列是專門為我們打造的，採用優質原料和精心調配的香料。大多數客人似乎都很喜歡它們，但如果它們不符合您的口味，我們也能理解。我們希望您盡快回來。

住宿方回覆: 您好，Sunshine，非常感謝您抽出寶貴時間與我們分享您的經驗。在客人入住期間，為他們提供熱烈的歡迎和友好的交談是紅寶石生活的重要組成部分，因此我們很高興聽到我們的倫敦主人讓您的旅行難忘並讓您有賓至如歸的感覺。的理念，我們的房間沒有迷你吧。相反，您會在我們的廚房中找到免費熱飲和可存放其他必需品的大酒吧。或者，您也可以到樓下的酒吧喝一杯或吃點東西——這裡全天 24 小時營業。不管怎樣，我們的團隊為您提供了儲存飲料的替代方案，這真是太好了。我們希望很快能再次見到您。

住宿方回覆: Hey Sunshine,We're really grateful for your feedback. It's wonderful to hear that you found our facilities to be small and cosy. Our aim is to create a warm, welcoming environment that feels like a home away from home, and it sounds like we hit the mark for you.We hope that you'll come back and stay with us again at Ruby Lilly. There's always a warm welcome waiting for you.Your Ruby Lilly Team