Ruby Lilly瑰寶飯店（慕尼黑瑪利亞廣場）的評論

住宿方回覆: Hey Sunshine, Thank you so much for taking the time to share your experience with us. We're sorry that your stay didn't live up to your expectations. Cleanliness is very important to us so we were disappointed to hear that your room was not up to standard and will be looking into this with our housekeeping team. We really appreciate you taking the time to let us know as cleanliness and comfort is a priority in all of our hotels. We hope you will consider giving us another chance in the future. Your Ruby Lilly Team

住宿方回覆: Hey Sunshine,thanks for your lovely review.Giving our guests a warm welcome and a friendly face to talk to throughout their stay is a big part of life at Ruby, so we're delighted to hear that our hosts in Munich made your trip memorable and made you feel at home. However, as part of our Lean Luxury philosophy, our rooms don't have minibars. Instead, you'll find free hot drinks and a Maxi bar to buy other bits and bobs in our Galleys. Otherwise, pop downstairs to the bar for a drink or a bite to eat – it's open 24/7. We'd love to welcome you again.Your Ruby Lilly Team

住宿方回覆: 您好，Sunshine，非常感謝您抽出寶貴時間與我們分享您的經驗。在客人入住期間，為他們提供熱烈的歡迎和友好的交談是紅寶石生活的重要組成部分，因此我們很高興聽到我們的倫敦主人讓您的旅行難忘並讓您有賓至如歸的感覺。的理念，我們的房間沒有迷你吧。相反，您會在我們的廚房中找到免費熱飲和可存放其他必需品的大酒吧。或者，您也可以到樓下的酒吧喝一杯或吃點東西——這裡全天 24 小時營業。不管怎樣，我們的團隊為您提供了儲存飲料的替代方案，這真是太好了。我們希望很快能再次見到您。

住宿方回覆: 您好，Sunshine，非常感謝您抽出寶貴時間與我們分享您的經驗。我們是一家擁有許多優勢的城市酒店：您位於市中心，就在慕尼黑的中心，您支付的價格實惠。我們很高興您從中受益。然而，中心位置也意味著空間較小。這就是為什麼我們把房間設計得小而漂亮，例如巧妙地將浴室整合到主房間中。順便一提：看看我們寬敞的哇房間，有足夠的活動空間。為了與我們的精益奢華理念保持一致，我們的客房內沒有迷你吧。相反，我們設有 24/7 酒吧，提供美味飲品和獨特的 Ruby 氛圍。我們的廚房還提供免費茶水站和自動販賣機，裡面裝滿了零食和您經常忘記在家的小東西，例如牙膏或適配器。得知您不喜歡我們的 Ruby Care 產品，我們深表遺憾。該系列是專門為我們打造的，採用優質原料和精心調配的香料。大多數客人似乎都很喜歡它們，但如果它們不符合您的口味，我們也能理解。我們希望您盡快回來。