We had reserved our room over a month before arriving. We had tried multiple times to contact the owner to confirm this but got no reply. When we turned up, the *** on reception was very unfriendly. He took our passports, photographed them and then took photos of us without our consent. He then rang his boss and put me on the phone to him. He then told me that they could not give us a room and that there was nothing he could do to help us.