順化山景

他們非常好

The hotel is not in the city centre, but that's why we choose it ..... for the tranquility and the quite environment. The establishment is impeccable, we pay around HK$8xx, and have to admit this is very good value (even considering not much facilities). The restaurant team are awesome, very attentive, eagar to assist in a warm and welcoming manner. We went for breadfast daily, and from the second day, they remember our breakfast drink! The spa, much room for improvement...... considering the price, really would not expect ”smelly” bath robe (the price is around 2 to 3 times the price one pay at a spa parlour locally). During my stay, the hotel is under a planned renovation construction (we were told) - work is going on even over the weekends, that was very unfortunate. Especially we are looking for a quite hotel! I really think they should state at the booking portal and let people know! The most disappointing part is, the reception team were recommending car service to us (for our return trip to Danang). The original price quote was US$92. We booked. On the departure day, we were asked to pay, the bill was shown in VND (local currency) and I noticed there are service charge and tax applied. So I ask if the US$92 included the service charge and tax. The reception gentleman was slight agitated and say something like ”every body knows service charge and tax are applied to bills in Vietnam”. We were then checking the bill and tried to figure out if the US$92 were inclusive of the service charge and tax. While we were doing that, the reception gentleman told us, yes, the US$92 were already including the the service charge and tax. We were a bit itimidated then, and not wanting to further ruin our holiday mood, so we paid and leave. The car trip was very pleasant and the driver was very polite and attentive. When we are home, we check the bill again, and find out, we paid around US$112 for the trip. (ie, the originally quote price US$92 is not inclusive of service and tax. More so, the reception gentleman that explained the price to us, was either uncompetent or dishonest!

For those who want to get away from the hustle and bustle of the city. It's the perfect place for meditation and relaxation. The staff is very friendly and helpful, and they are available day and night. We will definitely come back again.

頭一次入住悦榕莊，頭一次去越南，內心期待又緊張。結果是出乎預料地好，體驗非常的棒，超出預期的棒。這家酒店並不新，但是所有的傢俱衞浴都保養得很好，比起這幾年去過的其它品牌的酒店，比如布吉的威斯汀，甚至馬代的都喜天麗，悦榕莊的品牌標準不是一般的穩定和完善。每天兩次打掃房間，每日小禮物，小點心，最後一日的泡泡浴和雙人浪漫布置，完全都是驚喜。因為我們的別墅在山頂，電瓶車召之即來，每個服務人員都是清一色的微笑服務，非常耐心，即使英語有限，也完全看不出酒店服務業那種常見的招牌式客服式假笑。非常值得一提的是Spa，悦榕和悦椿兩家姐妹酒店的水療都試過了，手法專業，賣力而且物超所值，我在七天八晚的時間裏去了四次水療，意猶未盡。好評道不盡。其實我是很挑剔的人，而且有潔癖，過去二十年裡也去過幾大洲的各類海島五星級酒店，這次真的很感恩，因為是臨時決定的，九月份才交錢預訂，去過以後，心裏的忐忑變成了感恩和滿足。不得不説，圈粉悦榕莊了。今年有機會要試一下國內的各家悦榕莊。

首先要重點表揚攜程的客服團隊，在酒店無故換房型的情況下迅速幫忙協調，在酒店給出解決方案不滿意的情況下，協助更換了附近同等酒店，保障了度假體驗。我已經是攜程十多年的會員了，十年前當留學生出國買錯機票、轉機時間不合適，好幾次都是攜程的客服來電主動提醒修改，現在帶娃帶長者出行，依然信任攜程的服務。 下面是對酒店的主觀評價，僅代表我個人感受： 擅自換房：我訂的沙灘2卧室泳池套房，圖的就是出門就去沙灘，結果酒店提前兩天發了個郵件通知給我換到什麼天空泳池loft，卧室客廳泳池分別在三層樓，回覆郵件詢問是否可以替換，酒店不回覆。打電話、居然不接？？？到了現場就是口頭sorry一下，給了59美金消費額度作為彌補，這2種房型國慶期間每天差價都不止50美金。 設施：舊且衰敗，衰敗的四星級？作為有年頭的酒店，設施可以舊一點、有一些年代感，但維護管理不到位所體現出來的衰敗感很讓人沮喪。房間裏射燈壞了、沙灘躺椅壞了，公共區間很多損壞的地磚（泳池區域、可能會劃腳）、走廊有裝飾畫脱落缺失、酒店白色外牆積滿黑色的灰塵/黴菌，很讓人不舒適。 衞生：不乾淨，明顯長期打掃不到位。無論公共空間還是房間都灰濛濛的、感覺臟臟的。房間的玻璃窗上還留着不知道上幾任房客留下的指印、小孩的脣印。床頭白色櫃子的角落裡積滿了灰塵，屋頂的泳池壁黏膩滑，長出了青苔（在我們要求下重新打掃換水，花了大半天時間）。餐廳枱麪居然是玻璃的，上一桌客人吃完服務員拿着抹布幾下就擦好（就像國內大排檔翻枱）。很難説這是五星級。 環境：沙灘很粗礪，有非常多破碎的貝殼，帶孩子一定要準備沙灘鞋，否則很容易劃破腳。公共區域泳池很早關門，看上去也有藻類了。酒店夜晚極其昏暗，搭配牆上年畫風格的裝飾、一些紅紅綠綠的幽暗燈光，的確有些嚇人。 服務：服務態度是很好的，但是管理層的不作為並不是靠員工的辛苦來彌補。 另外不得不提一下餐廳的消費，性價比極低（貴且難吃），感覺就像是消費圈套，100多人民幣一碗越南粉/一個蔬菜沙拉，價格倒是非常五星級，但味道衹能説可食用。 早餐也很不好吃，摳搜感非常明顯。 假期珍貴，請看到這條評論的旅友慎重考慮。（特別是帶孩子長者度假的情況。）

想慶祝工作人員的出色工作,就像越南酒店的各個地方一樣。關心、善意和願意幫助任何問題。這種態度經常能清房間裏有的罪惡。預訂時:注意酒店的房間不一樣,我們住在大牀上,但沒有窗戶,還有小房間。 早餐的瑞典餐桌和價格如此多,甚至非常多樣,味道也非常好,尤其是奶和蛋卷。 酒店不免費有”Spa”在其名稱上,優秀的按摩和洗頭,這更像是按摩頭部,面部,然後洗頭,一般推薦!

從唐南到胡兩次車程停了下來. 這個地方很漂亮,房間很棒

我們喜歡這個地方。我們有一個美麗的寬敞的木屋,有一個陽台,可以俯珠江。菲,經理出色地照顧我們,不能再做更多了。我們把自己鎖在外面,他穿着馬車上來,我們忘了東西,他穿着馬車上來;他在6.45am準備了火龍果和出租車,吃了一頓熟切片牛排外賣早餐,謝謝Phi和團隊!我們一月回來,看到我們錯過的墳墓和寶塔。