順化山景

Everything was nice! Clean beautiful room with a big balcony. They don't have a parking for cars near the hotel, but you can easily park on the main street, it's less than 100 meters away

The hotel is not in the city centre, but that's why we choose it ..... for the tranquility and the quite environment. The establishment is impeccable, we pay around HK$8xx, and have to admit this is very good value (even considering not much facilities). The restaurant team are awesome, very attentive, eagar to assist in a warm and welcoming manner. We went for breadfast daily, and from the second day, they remember our breakfast drink! The spa, much room for improvement...... considering the price, really would not expect ”smelly” bath robe (the price is around 2 to 3 times the price one pay at a spa parlour locally). During my stay, the hotel is under a planned renovation construction (we were told) - work is going on even over the weekends, that was very unfortunate. Especially we are looking for a quite hotel! I really think they should state at the booking portal and let people know! The most disappointing part is, the reception team were recommending car service to us (for our return trip to Danang). The original price quote was US$92. We booked. On the departure day, we were asked to pay, the bill was shown in VND (local currency) and I noticed there are service charge and tax applied. So I ask if the US$92 included the service charge and tax. The reception gentleman was slight agitated and say something like ”every body knows service charge and tax are applied to bills in Vietnam”. We were then checking the bill and tried to figure out if the US$92 were inclusive of the service charge and tax. While we were doing that, the reception gentleman told us, yes, the US$92 were already including the the service charge and tax. We were a bit itimidated then, and not wanting to further ruin our holiday mood, so we paid and leave. The car trip was very pleasant and the driver was very polite and attentive. When we are home, we check the bill again, and find out, we paid around US$112 for the trip. (ie, the originally quote price US$92 is not inclusive of service and tax. More so, the reception gentleman that explained the price to us, was either uncompetent or dishonest!

之前曾入住過悅榕莊度假村，所以我對這家度假村抱有很高的期望，而它也確實沒有讓我失望。首先，我必須先提一下這裡卓越的服務。為了讓客人擁有最舒適的入住體驗，員工們竭盡所能，無微不至。身為穆斯林遊客，我們對菜單上的清真食品有些顧慮。但令人欣慰的是，廚師們理解我們的需求，並完美地滿足了我們。為了慶祝女兒的27歲生日，我們預訂了兩棟相鄰的泳池海灘別墅。別墅本身就令人驚艷。清晨醒來，漫步在私人露台上，即可到達私人泳池，距離沙灘也只有幾步之遙，簡直就是人間天堂。再次強調，這裡的服務水準至關重要，這正是悅榕莊品牌如此特別的原因。非常感謝你們的熱情款待和悉心照料。特別感謝Nhi、Hung和Tan，是他們讓這趟旅行更加難忘。 唯一的缺點就是位置稍微偏僻一些。去峴港玩一晚需要兩個小時的車程。不過，我們假期的前五天都在四處遊覽，而悅榕莊朗珂酒店則是我們回家前放鬆身心的完美之選。 我強烈推薦任何想在越南享受奢華假期的人都選擇這裡！

首先要重點表揚攜程的客服團隊，在酒店無故換房型的情況下迅速幫忙協調，在酒店給出解決方案不滿意的情況下，協助更換了附近同等酒店，保障了度假體驗。我已經是攜程十多年的會員了，十年前當留學生出國買錯機票、轉機時間不合適，好幾次都是攜程的客服來電主動提醒修改，現在帶娃帶長者出行，依然信任攜程的服務。 下面是對酒店的主觀評價，僅代表我個人感受： 擅自換房：我訂的沙灘2卧室泳池套房，圖的就是出門就去沙灘，結果酒店提前兩天發了個郵件通知給我換到什麼天空泳池loft，卧室客廳泳池分別在三層樓，回覆郵件詢問是否可以替換，酒店不回覆。打電話、居然不接？？？到了現場就是口頭sorry一下，給了59美金消費額度作為彌補，這2種房型國慶期間每天差價都不止50美金。 設施：舊且衰敗，衰敗的四星級？作為有年頭的酒店，設施可以舊一點、有一些年代感，但維護管理不到位所體現出來的衰敗感很讓人沮喪。房間裏射燈壞了、沙灘躺椅壞了，公共區間很多損壞的地磚（泳池區域、可能會劃腳）、走廊有裝飾畫脱落缺失、酒店白色外牆積滿黑色的灰塵/黴菌，很讓人不舒適。 衞生：不乾淨，明顯長期打掃不到位。無論公共空間還是房間都灰濛濛的、感覺臟臟的。房間的玻璃窗上還留着不知道上幾任房客留下的指印、小孩的脣印。床頭白色櫃子的角落裡積滿了灰塵，屋頂的泳池壁黏膩滑，長出了青苔（在我們要求下重新打掃換水，花了大半天時間）。餐廳枱麪居然是玻璃的，上一桌客人吃完服務員拿着抹布幾下就擦好（就像國內大排檔翻枱）。很難説這是五星級。 環境：沙灘很粗礪，有非常多破碎的貝殼，帶孩子一定要準備沙灘鞋，否則很容易劃破腳。公共區域泳池很早關門，看上去也有藻類了。酒店夜晚極其昏暗，搭配牆上年畫風格的裝飾、一些紅紅綠綠的幽暗燈光，的確有些嚇人。 服務：服務態度是很好的，但是管理層的不作為並不是靠員工的辛苦來彌補。 另外不得不提一下餐廳的消費，性價比極低（貴且難吃），感覺就像是消費圈套，100多人民幣一碗越南粉/一個蔬菜沙拉，價格倒是非常五星級，但味道衹能説可食用。 早餐也很不好吃，摳搜感非常明顯。 假期珍貴，請看到這條評論的旅友慎重考慮。（特別是帶孩子長者度假的情況。）

新酒店，乾淨，挺好的。裝潢風格經濟，但也與價格相稱。 入住時間比較晚，但工作人員的服務很好。 迎賓飲料很美味，工作人員在給別人倒水時看到我們，卻忘了給客人帶來迎賓飲料。 泳池溫暖而乾淨。飯店的私人海灘海浪很大，很難游泳。 22:00點了礦泉水到房間。別墅沒有門鈴，當工作人員敲門時，沒有人聽到他們的聲音，他們自己打開門，進入別墅並在晚上 10 點敲我的臥室門。我覺得這不私密且不安全。

酒店內有漂亮的古董傢俱,我們有個房間,有陽台和美麗的城市景色,所有的景點都可以用步行,網站上的照片與現實相符

我們喜歡這個地方。我們有一個美麗的寬敞的木屋,有一個陽台,可以俯珠江。菲,經理出色地照顧我們,不能再做更多了。我們把自己鎖在外面,他穿着馬車上來,我們忘了東西,他穿着馬車上來;他在6.45am準備了火龍果和出租車,吃了一頓熟切片牛排外賣早餐,謝謝Phi和團隊!我們一月回來,看到我們錯過的墳墓和寶塔。