凱藝套房飯店(Quality Inn & Suites Montrose - Black Canyon Area)

Dirty floors in the bathroom. Dirty walls. Scraped paint. Dirty corners in the hallways. Funky smell. The woman at the front desk, Whitney, was friendly, helpful and really the only positive thing about this hohotelok, the bed was comfortable. The owner/operator seemed to glare at us every time we saw him, as if we were stealing. Pretty sure there are better places to stay in Montrose.

This is an older hotel and it needs some cleaning and maintenance. The bathroom floor was dirty, most especially in the corners. The walls near the toilet had little bits of something (?!) on them. They really need to be scrubbed! However, the sheets were clean and good quality, there were lots of pillows and the bed was comfortable. The included breakfast was a waffle maker, cereal, yogurt, apples, and interestingly chocolate twinkies and Halloween cupcakes. They also had frozen breakfast sandwiches and burritos that you could microwave. I've never seen a hotel breakfast like it.

Positive: very nice front desk people and large clean room Negative: had to ask for shampoo and soap and a light bulb. The breakfast is not hot unless you include the waffle and oat meal you make yourself.

This place is a little older, so I was willing to let a couple of stains on the carpet go, but when you add stains on the curtains, and bedspread, plus hair in the shower (I rinsed it off), I felt that I had to say something about it at check out (none of it was enough to move (rather have what I got, than risk starting over). Now for the best part! We get ready, gather all of our stuff, and open the door to the hallway, where there is a pile of linen/towels next to the door. I thought it was odd that the cleaning staff had piled up stuff by our door while waiting for us to leave. Then I realized that ALL of the doors had a pile by them! These were the clean replacements for those we had used! This was the most disgusting thing that I have ever seen in my life. The "clean" sheets that I had just slept on,  had been lying on the hallway floor the morning before.  I was dumbfounded! I went to talk with someone in charge - nobody there. Staff that I did discuss this with said that it was known,  that they personally had talked to the owner about this. I was told that  housekeeping has two carts, one with cleaning supplies, tissues, TP, etc., and the second cart has the replacement linens and towels, and that they go and drop them by rooms that are checking out. Not that it would have made a difference,  but I was also told that the hallway is rarely vacuumed. And that's how it ended,  no manager to talk to,  no number to call, no nothing! All I have is this review (and photos), a cut and paste to TripAdvisor, and their corporate office.

We had a truly positive experience at this hotel. Ignacio was a lifesaver. We had booked through priceline. They charged our card, but when priceline paid the hotel their card was declined. Not only did Ignacio and other staff help us out, but they honored priceline price and helped us with a rend due to priceline's error. They went above and beyond. Room was super clean, pool was great and we were super happy with our stay.

We were traveling to Texas and took the wrong route over the Rocky Mountains in February they were under a snow storm we've stayed at other Quality Inns so we choose this one and boy were we happy. The gentleman at the front desk told me that we got the LAST room since they sit a little bit off the main street. The room was very nice, the beds and pillows were so comfy and very quiet we didn't hear any noises at all. After a long day of driving we went to the hot tub and had the whole place to ourselves. The breakfast was good, we were very happy with our stay and would stay there again but only in good weather no more snow storms.

I booked this hotel after dropping friends at the airport and having 3 more days to play. It was a great stopping off point before doing winter drive in the Southwest part of Colorado. If anyone is looking for a quiet non-smoking hotel on a budget. This place hit the mark. Also if you have a rental car and want to play in Ridgeway and Telluride but don't want so spend your monthly income on one night, you might figure out the logistics of staying here and sleeping better at a lower altitude. The innkeeper treated me with great respect as a female traveling alone at the end of a trip with friends. This place is also close to the Chief Ouray park and Montrose library.

I called before even booking room because I wanted to confirm that the hot tub and swimming pool was working and available they told me yes I loved in the same town and just wanted a get away with my son for the night over the holidays to swim and relax together but the hot tube was closed and oools we’re filthy and the rooms were filthy the carpets turned your socks black and the bedding had stains and chew marks on main blanket there were these little bettle bugs that weren’t elm that we think were a breed of German cockroaches I didn’t even stay in the room over night address my issue with front seat was told the owner would make it right when he was back from the holiday Bering off they wouldn’t charge my card and left it pending for 4 days then did fraudulent charges chargeing me more than promised by the GM. This is worst place in Montrose to stay farthest from quality around and rude owners all together when I called again the for telling the inaccurate charges owner called me unhappy American that’s not getting anything at all but charged full price goodbye and hangs up the phone.