蒙特利爾大都會飯店 - 貝斯特韋斯特品質精選飯店(Hotel Montreal Metropolitan, BW Signature Collection)

Good service

我們到達時那個人非常有禮貌。保全人員也非常有禮貌。然而，早上我們遇到了一個真正瘋狂的女人，她在我們吃早餐時關掉了燈。她告訴我們當時（早上 6:30）不允許我們吃午飯，餐廳已經關門了。不過，燈還亮著，麵包和果醬也有。我們的套餐中包含了早餐...總之，我們發現與我們爭論並關燈是沒有階級的。我仍然祝他有美好的一天。

Accesible y atención buena habrá que poner especial detalle en las amenidades y limpieza de las habitaciones pues lo hacen cada tercer día el desayuno ofrecen lo mismo todos los días así que si vas por varios días habrá que acostumbr****

小男孩 YB 為我提供了優質的服務，他幫助我解決了殘疾問題，唯一的問題是停車場位於街對面，沒有殘疾人通道，你必須走到街的盡頭才能回到那裡。這對有椅子的人來說是一個很大的不便。

This hotel deserves zero stars. The rooms smell so bad and you won’t be able to open the windows either for some fresh air. Our car got scratched in the hotel’s parking lot and the owner did absolutely nothing. I asked him the camera footage and he said he will show us the footage and help us to do the police report in the morning before we checked out. He didn’t. I asked the receptionist if the owner left any message or the camera footage for us and he said no, absolutely nothing. He just lied to us and did nothing after our brand new car got scratched in his parking lot. Absolutely unsafe place because you got to park under a bridge where homeless people sleep at night. Breakfast is very poor and if you don’t eat pork you only have eggs, potatoes and some cornflakes. My husband is muslim and due to his religion he can’t pork and i felt so bad he didn’t have any protein options for breakfast except eggs. Since they provide pork sausage or ham they should have provide protein options for other customers who don’t consume pork too. Definitely won’t be going back even though i go to Montreal at least twice a year. Not recommended.

Worst hotel that we've been. Price is unacceptable. Very dirty, our room has a musty smell. Microwave plate was missing, there were only 2 small pillows. TV is not working. They also provided only 2 towels. Hallway is very dark and smells awful Staff aren't approachable as well. Never again!

Odeur dans la chambre était très désagréable dû probablement à l'air climatisé qui est trop sale et j'ai dû reserrer le banc de toilette moi-même. (ce qui est très simple à faire) Je ne comprends pas qu'une femme de chambre ne voit pas que le banc de toilette est tout lousse....L'hôtel est présentement en rénovation. Bon service à l'accueil, au resto et au petit déjeuner. Bien situé pour nos besoins.